Retail Partner Stores Specialist

: The U.S. Retail Sales and Marketing Team is looking for Retail Partner Stores Specialist to promote the extraordinary Microsoft ecosystem within Microsoft Windows Stores located in Best Buy. We're looking for a high energy person who thrives on delivering the best customer experience possible. Warm and casual, yet knowledgeable and current, we live to delight our customers every time they visit. The Retail Partner Stores Specialist are individuals who love to interact with people to revolutionize the Microsoft brand at Best Buy. We're looking for someone who has fanaticism for Microsoft technologies and the ability to convert retail employees and customers into fanatical brand advocates of the Microsoft ecosystem. You will influence, shape and design outcomes to help Microsoft compete and win! As the Retail Partner Stores Specialist, you will wear many hats and serve as a trainer, educator, event specialist and product evangelist to both customers and employees at Best Buy. You will manage and support the training, merchandising, events, and operations of the Microsoft product ecosystem within Best Buy. Representing Microsoft and working in our Windows Stores at Best Buy puts you at the center of the customer shopping experience and your role will span many facets of the retail experience. You will be expected to build relationships, earn the trust of employees and customers alike as you engage, educate, excite and empower those around you. Being able to educate through demonstration, training and product evangelism techniques will have to be what you love to do every day! As the Retail Partner Stores Specialist, you will serve as a friendly and insightful primary point of contact for our customers, Best Buy Retail Pros and management staff. Retail Partner Stores Specialist will be training and partnering with Best Buy's in stores within an assigned district. You'll also be responsible inspecting what we expect and funneling feedback to corporate for overall improvement ideas, maintaining visual merchandising excellence to represent the Microsoft Brand while engaging customers through exciting and powerful product demonstrations and Retail Pro's trainings. You will manage the Microsoft business in the Windows Store within Best Buy and be accountable for driving performance at the store level. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Support Best Buy employees and customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.
• Maintain product knowledge in all Microsoft retail consumer products, devices, and services.
• Self-educate, share specialized knowledge, and demonstrate and present the newest product and service offerings across all devices.
• Coach and influence Best Buy store partners in driving positive business results to meet or exceed performance targets.
• Build collaborative internal and external partnerships in the development of the necessary tools and program offerings that will lead to long-term mutual partner outcomes.
• Maintain Microsoft merchandising standards in accordance with Microsoft brand guidelines.
• Provide store level insights to Channel, Sales, and Category teams influence marketing and sales programs and strategies.
• Transfer Microsoft evangelism of products through in-person group presentations, training events, and conference calls.
• Support and manage the Microsoft business for 5 Best Buy locations while providing training support to additional locations within that geography
• Assisting Microsoft Evangalists/Consultants, in side-by-side sales interactions, as well as individualized.
• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• High School Diploma or equivalent AND 3+ years retail experience
  • OR Bachelor's Degree AND 1+ year(s) retail experience.

Additional or Preferred Qualifications

• High School Diploma or equivalent AND 5+ years retail experience
  • OR Bachelor's Degree AND 3+ years leadership retail experience AND 1+ year(s) multi-unit experience.
• Remote multi-unit support and/or managerial experience
• Experience using Microsoft products and technology.
• End to end customer service experience
• Relationship building skills, both 1:1 and in a group environment
• Detail-oriented with effective written and verbal communication skills
• Problem-solving, presentation skills, and multi-tasking ability
• Teaching or training experience
• Prior experience selling technology or other consumer products
• Thrive in a fast paced, dynamic, public-facing environment
• Ability to be flexible and adaptable to ever-changing business demands
• Team player and ability to get along with others.
• Ability to influence without authority

Partner Store Specialists ATR-D - The typical base pay range for this role across the U.S. is USD $29.42 - $49.47 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $35.53 - $52.12 per hour. Learn more about base pay ranges and pay equity: #CSO Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.