Lead Dispatcher

Job Description

Job Description

Join a leader in the snow and ice management industry as a full-time year-round Lead Dispatcher in Macedonia, OH. Youll use the Electronic Dispatch System (EDS) to dispatch snow fighters and monitor their progress, ensuring that snow removal is completed in a timely and efficient manner. If you thrive in a fast-paced environment and can make decisions quickly, this is the opportunity for you!

Key Responsibilities

• Review weather forecasts with snow event captain and relay snow event plans to snow fighters
• Assign salt truck drivers to trucks as needed
• Dispatch snow plow drivers and monitor progress using Electronic Dispatch System (EDS)
• Communicate with customers on status of snow removal
• Review daily activities and prepare end of day reports for internal teams
• Hire, train, coach, and mentor a team of 10-16 dispatchers
• Update EDS in the summer months to reflect changes throughout the sales season
• Work closely with Vice President on strategic projects across all departments in the summer months

Required Skills and Qualifications

• Dispatching: 1 year (preferred)
• Drivers License (required)
• Excellent communication skills
• Must work well in fast-paced, high-stress conditions
• Ability to make decisions quickly
• Able and willing to work on-call in winter
• Must be located within 15 minutes of shop location in Macedonia, OH due to on-call nature of the position

Compensation and Benefits

• $18.75 - $22.00 per hour
• $5.00 per hour shift differential for snow events
• Health, dental, and vision insurance
• Health savings account option
• Paid sick time and PTO
• Paid company shutdown the week of July 4th

Schedule

IN THE WINTER THIS IS AN ON-CALL POSITION (WHEN IT SNOWS WE WORK)

Typical hours 7:00am-4:00pm.

When it snows: ~2:00am - when the snow stops.

Flexible schedule available in summer / off-season