Consumer & Commercial Records Management Specialist

Location:

4910 Tiedeman Road, Brooklyn Ohio

Training: 3 weeks fully onsite

Hours: Monday- Friday from 8:00am-5:00pm

JOB BRIEF (PURPOSE)

Performs various functions related to loan documentation management, including sorting, filing and quality control and procedure writing the person filling this position will adhere to service levels, quality goals, and department procedures. The position will provide quality customer service while continually practicing the essentials of the Key Values.

ESSENTIAL JOB FUNCTIONS

• Review and analyze consumer & Commercial documents, making determinations for proper handling.
• Ability to stand for elongated periods of time.
• Ability to lift 30 pounds.
• Ability to accurately file with no errors
• Ability to lift and file loan documentation.
• Diminishes risk to corporation by ensuring regulatory and policy compliant documentation.
• Supports sales team efforts by providing world class service in the consumer loan process.
• Establish a good working relationship with internal & external customers, LOBs, and the Consumer & Commercial loan departments.
• Answers various documentation and file questions.
• Effective utilization of dual monitor environment. (possible)
• Effective use of on-line queues to ensure timely processing of tasks.
• Support of virtual team environment.
• Cross-site partnering.
• Best practice sharing.
• Keen eye for detail while filing loan documentation and files.
• Work to completion to meet Service Level Agreements (SLA) with Line of Business (LOB).
• Ability to demonstrate Key Values: (TRAIL) Teamwork, Respect, Accountability, Integrity & Leadership

MARGINAL OR PERIPHERAL FUNCTIONS

• Develop self to better support team and future advancement.
• Participate in team meetings.

REQUIRED QUALIFICATIONS

• High School Diploma required; college degree preferred
• Intermediate PC skills and ability to use MS Office (Word, Excel, and PowerPoint).
• Regulatory compliance knowledge with respect to consumer & commercial files
• Able to read and interpret legal documents.
• Demonstrated commitment to excellent customer service.
• Good problem solving and decision-making ability.
• Good oral and written communication skills.
• Strong interpersonal skills, with a demonstrated ability to work within a team structure.
• Ability to multi-task and meet deadlines while working under pressure.
• Open minded and adaptable to innovative ideas in a changing environment.
• Maintain a constructive, positive outlook.
• Commitment to continuous improvement.

PREFERRED QUALIFICATIONS

• Comprehensive knowledge of Consumer & Commercial loan documentation.
• Proven success in providing consistent high-quality service through efficient, effective, and consistent delivery.
• Working understanding of systems including ALS, MSP, OBS, ACAPS, CLS, LIQ, Microsoft Team, Mainframe and KeyView Deluxe (KVD).

COMPETENCIES/SKILLS

See above qualifications.

EQUIPMENT USED/PHYSICAL REQUIREMENTS

Standard office equipment (PC, fax, copier), MS Office products, various systems used by Loan Services for processing.

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TRAINING REQUIRED

On the job and other as needed. Loan Services technical training. LPOS Day One Training, Corporate directed compliance training.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/04/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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