Field Service Engineer - East Coast
- Perform on-site instrument installation, validation, preventative maintenance, and repair
- Provide remote technical support via phone, email, and remote access tools
- Maintain accurate customer records, service documentation, and work orders in ERP/CRM systems (Salesforce)
- Conduct in-house performance testing and preventative maintenance as needed
- Explain Biolog services, capabilities, and advantages to customers to help grow the business
- Collaborate cross-functionally with Sales and Field Applications teams to support customer success
- Travel extensively across assigned territory in the U.S. and Canada to support customer sites
- Bachelor’s degree (BA/BS) in engineering or a related technical field
- 1–3 years of experience servicing hardware and software systems for life science tools
- 1–3 years of hands-on experience in instrument repair
- Strong proficiency with productivity and collaboration tools (MS Outlook, Zoom, TeamViewer, Slack, etc.)
- Excellent time management, scheduling, and organizational skills
- Proactive, positive team player with the ability to work independently and cross-functionally
- Experience performing field service in GMP laboratory environments (preferred)
- Knowledge of microbiology (preferred)
- Ability to lift up to 50 lbs
- Active passport for international travel (Canada, as needed)
- Competitive compensation (base + commission)
- Comprehensive medical coverage with 100% employer-paid premiums for employees and 75% for dependents, plus dental and vision included
- Company-paid life, short-term, and long-term disability insurance
- Flexible paid time off and paid sick leave
- 13 paid holidays
- 401(k)
- Stock options
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