ServiceNow BA

Job Description

Insight Globals client, a Technical System Integrator, is seeking a ServiceNow Business Analyst to join our delivery team in Columbus, OH. In this role, the BA will be responsible for bridging the gap between complex public sector business needs and technical ServiceNow solutions. They will work closely with stakeholders to elicit requirements, document process flows, and ensure that the platform delivers measurable value to the organization. The ideal candidate has a deep understanding of ServiceNow capabilities and can translate "government-speak" into clear, actionable user stories for the development team, all while operating within a FedRAMP-compliant framework.

pay range: $37-42/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5+ years as a Business Analyst

o 3+ years specifically focused on the ServiceNow platform

• Strong experience working in Agile/Scrum environments and using tools like Azure DevOps, Jira, or ServiceNow Agile Development

• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical business owners - Experience working with state, local, or federal government entities

• ServiceNow Certified System Administrator (CSA)

• ITIL v4 Foundations

• PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional)