McWane Ductile Ohio - Network Support Technician

Job Description

Job Description

Company Description

McWane, Inc. is an equal opportunity employer. Employment is made available to all persons without regard to race, color, religion, sex, national origin, age, and marital status, disability that does not prohibit performance of essential job functions with reasonable accommodation, Vietnam Era or veteran status. This policy applies to hiring, placement, recruitment, rates of pay or other forms of compensation, benefits, promotions, transfers, layoffs, recalls, Company-sponsored training, terminations, and other employment-related activities.

Who We’re Looking For

Do you enjoy solving problems and helping people? Are you passionate about technology? Whether you're just starting out or looking to shift into a tech role, we welcome individuals from all backgrounds, especially those who may not yet see themselves in a professional IT role. If you are motivated, collaborative, and eager to learn, we want to hear from you.

About the Role

As a Network Support Technician, you’ll work closely with our IT team and employees across the company to help keep our systems running smoothly. You’ll provide user support, troubleshoot issues, and gain hands-on experience with networks, hardware, and software. Most importantly, you'll grow your skills every day with support and guidance from a team that wants you to succeed.

Why You Belong Here

We believe that tech should be for everyone and that includes you. Whether you're self-taught, just beginning your career, or returning to the workforce, we value your perspective. We’re building a team that reflects different backgrounds, experiences, and voices, because that’s how innovation happens.

Work Environment: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and high, precarious places. The employee is frequently exposed to fumes or airborne particles, outside weather conditions and extreme heat or cold. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals and vibration. The noise level in the work environment is usually very loud.

Essential Duties and Responsibilities : include those listed below. Other duties may be assigned. This position is a full time (minimum 40 hours per week) on-site position

• Help coworkers solve basic IT issues (computers, printers, logins, etc.)

• Learn to support networks (LAN/WAN/VLAN), servers, and systems

• Keep track of support tickets and document your work

• Assist with planning and improvements to our IT setup

• Follow company IT policies and learn best practices

• Occasionally assist after hours with system upgrades or special projects

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not all inclusive, of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What You Bring (No Experience Required):

• Interest in technology and a strong desire to learn

• A calm, patient, and friendly approach

• Willingness to ask questions and try new things

• Ability to explain or listen without using jargon

• Good organizational skills and attention to detail

• Comfortable working on a team and communicating with others

Minimal (But Not Required):

• Any hands-on tech experience (home networks, help desk, school projects)

• Familiarity with Windows, basic networking, or computer hardware

• Interest in pursuing certifications (CompTIA A+, Network+, etc.)

McWane, Inc. is an equal opportunity employer. Employment is made available to all persons without regard to race, color, religion, sex, national origin, age, and marital status, disability that does not prohibit performance of essential job functions with reasonable accommodation, Vietnam Era or veteran status. This policy applies to hiring, placement, recruitment, rates of pay or other forms of compensation, benefits, promotions, transfers, layoffs, recalls, Company-sponsored training, terminations, and other employment-related activities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.