Client Services Analyst I, Remote, USA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Client Services Analyst I position is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. This requires managing a queue of work and inputting faxed documentation into a system ensuring productivity and quality. The candidate filling this position needs to be customer-focused, detail-oriented, articulate, and credible. Client Services Analyst I will also be focused on ensuring each client’s definition of quality is met by proactively reviewing processes and data.

Your role in our mission

• Ensures the timely and successful delivery of our solutions according to customer needs and objectives which includes meeting daily data entry volume, productivity, and quality metrics.
• Gains technical understanding and competency in their clients’ solution features being delivered
• Leverages tools, reports, and metrics in place to proactively perform first-level analysis and provide awareness of statuses
• Builds relationships with internal and external staff to ensure client expectations are being met.
• Works with technology/project teams to understand the business meaning of data in order to appropriately QA any client deliverables
• Establishes centricity with client systems to ensure data is aligned between the company and our customer’s expectations
• Partners with operations and other internal teams to ensure our product offerings and services are being delivered appropriately.

What we're looking for

• Healthcare experience desired
• Strong attention to data quality with a focus on data reconciliation between sources or platforms
• Strong communication skills, a positive attitude, and a friendly and professional approach to customers
• Ability to work proficiently with Microsoft Excel, Vizio, PowerPoint

What you should expect in this role

• Remote (work from home in all USA Locations)
• #LI-NA1
• #LI-Remote

The pay range for this position is $19.75 - $22.75 an hour, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.