CSR/Dispatch

NOW HIRING — CSR / Dispatcher Plumbing & Drain Professionals · Columbus, OH · Full-Time

About Us

Plumbing & Drain Professionals is a growing commercial plumbing company based in Columbus, OH. We serve commercial clients across the region — from property managers and general contractors to facilities teams and multi-site accounts — and we're looking for a driven CSR/Dispatcher to be the operational backbone that keeps our 10–15 field technicians moving. If you thrive in a fast-paced, business-to-business environment and take pride in keeping things running smoothly, we want to talk to you.

What You'll Do

• Handle inbound and outbound communication with commercial clients, property managers, and GCs
• Dispatch and coordinate 10–15 commercial plumbing technicians across service and project calls
• Manage daily scheduling in ServiceTitan — optimizing routes, prioritizing urgent commercial jobs, and keeping techs productive
• Relay job details, site requirements, and ETAs accurately between clients and field staff
• Track open work orders, follow up on completions, and flag issues to operations leadership
• Support the team with reporting, call documentation, and scheduling coordination

What We're Looking For

• 2+ years of dispatching or CSR experience in a commercial trades or field service environment
• Comfortable working with commercial clients — professional, accountable, and detail-oriented
• Experience with ServiceTitan or similar field service software is a strong plus
• Able to manage competing priorities without dropping the ball — this role moves fast
• Team-first mindset with clear, confident communication on the phone and in writing

What We Offer

• Medical, Dental & Vision insurance
• 401(k) with company match
• Competitive pay with performance reviews
• PTO & paid holidays
• A growing team with real opportunity to advance
• Supportive, team-first work environment

Ready to join a team that's going places? Apply today at Plumbing & Drain Professionals.

Its easy to apply, just send your resume to [email protected] or shoot us a text @ 614-906-2496

Pay: $42,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person