Help Desk Tier 2 (SugarCreek)
- Install, configure and maintain desktop, laptop PCs, tablets and peripherals such as printers and other equipment in a combined office/manufacturing environment.
- Troubleshoot and manage simple hardware, software or network issues.
- Create users and manage account access.
- Recognize and escalate more difficult tasks to Tier 2 or higher.
- Manage printers and assets, and participate in change management process.
- Document daily procedures and activities.
- Comply with federal, state, and company policies, procedures and regulations.
- Support all safety, food quality and sanitation initiatives and policies.
- Follow Sugar Creek Packing Co. safety rules and procedures.
- Perform other duties and tasks as assigned. MINIMUM QUALIFICATIONS EDUCATION: High School Diploma or equivalent (GED). EXPERIENCE: Two to four years of Help Desk experience. CERTIFICATION OR LICENSURE REQUIREMENTS: None at this time. ABILITIES, KNOWLEDGE, AND SKILLS REQUIRED
- Possess proficient knowledge of software applications, desktop hardware, operating systems and network connectivity.
- Able to use critical thinking to provide support and troubleshoot different types of systems.
- Possess advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and Windows.
- Able to use Apple devices comfortably.
- Possess advanced knowledge of Citrix environment, SCCM (System Center Configuration Manager), active directory management, antivirus administration and Windows Server (2008, 2012).
- Know how to read, write and communicate effectively to promote efficient transfer of complex information.
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