Supervisor, Field Operations

Brightspeed is looking for an experienced Supervisor Field Operations to join our team! As Supervisor Region Operations you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive knowledgeable customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customers expectations.  

As Supervisor Field Operations you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays. 

As Supervisor Field Operations your responsibilities will include:  

• Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential business central office as well as design services and splicing activities 
• Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process 
• A strong emphasis on training coaching and development of employees with regards to new processes and quality standards customer contact safety expense control and technical skills 
• Leading a team of technicians who meet attendance and performance standards 
• Representing Brightspeed with customers and governmental agencies 
• Collaborating with the union to achieve a win-win working relationship 
• Celebrating successes with appropriate use of rewards and recognition 
• Motivating team for continuous improvement and achievement of maximum performance 

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelors degree or equivalent education and experience 
• Previous experience managing teams within a telecom technical environment with typically 4 years of experience 
• Strong skills and experience in employee development including training coaching and mentoring in a union environment 
• Computer skills are required including Outlook Excel Word and legacy systems 
• Working knowledge of installation and maintenance of residential and business services Local Network processes and a fundamental understanding of services and products offered by Brightspeed 
• Working knowledge of the splicing and construction process for the telecommunication industry 
• Working knowledge of Contractor relations 
• The ability to work in a consultative manner with others i.e. establish rapport interview fact-find present options recommend solutions follow-up and customer focused behavior 
• The ability to perform work with minimal supervision prioritize multiple projects and perform under pressure 
• Experience negotiating timeframes for completion and meeting critical deadlines 
• A willingness to work with other coworkers to complete job assignments 

BONUS POINTS FOR: 

• 2 years of experience managing teams within a telecom technical environment 
• 2 years of experience with installation maintenance and repair of POTS and HSI 

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real .

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process.

For all applicants please take a moment to review our Privacy Notices:  

Remote Work :

No

Employment Type :

Full-time