Customer Support Representative

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ABOUT US

Double A Solutions in Toledo, Ohio is a fun-loving and dynamic company that is passionate about making a difference in the world through innovative solutions. Our team is made up of bright, creative, and driven individuals who love what they do and are dedicated to making a positive impact in their communities.

At Double A Solutions, we believe that work should be enjoyable and fulfilling. That's why we foster a supportive, collaborative, and inclusive work environment where our employees can flourish and reach their full potential. We offer a flexible work schedule, competitive salary, and a range of benefits to ensure that our employees are taken care of and can enjoy a healthy work-life balance.

We are always on the lookout for new talent to join our team and help us continue to grow and make an impact. If you're looking for a company that values its employees and provides a fun, dynamic, and challenging work environment, then Double A Solutions is the place for you. We welcome applicants from all backgrounds and disciplines and are committed to creating a diverse and inclusive workplace.

So why wait? Join the Double A Solutions team today and become a part of something truly special. We can't wait to see what amazing things we can achieve together!

Learn more about us and our products here:

Meet our team here:

THE POSITION

We are looking for a full-time Customer Service Representative for our HBW Leads product. An effective Customer Service Representative has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers. The key responsibilities include:

• Onboard new agents into the HBW Leads Pilot Program

• Follow up on missed or incomplete calls and inquiries

• Ensure timely communication with agents regarding setup, expectations, and usage

• Track and report data related to agent participation, lead flow, and feedback

• Support the rollout and ongoing maintenance of Blueprint tasks and integrations

• Maintain a high level of professionalism and responsiveness to all agent needs

REQUIRED SKILLS/EXPERIENCE

• High School Diploma required
• 2 years of customer support experience preferred, at least 1 year required.
• 1+ years of Microsoft Office and CRM knowledge

• Strong written and verbal communication skills

• Experience in outbound calling/customer outreach

• Preferable experience in the insurance industry

• Ability to multitask and work under time-sensitive conditions

WHY YOU SHOULD APPLY

• Comprehensive benefits package including medical, dental, vision, and disability insurance, 401(k) company contribution, Paid Time Off, Paid Holidays and more!

• A fantastic work culture that has values you can stand behind

• Opportunities for growth, both personal and professional

• Very collaborative team where you are more than just a number

• Work from home!