Call Center Confirmer / Admin

Are you someone who thrives in a fast-paced environment where every day brings something different?

Do you enjoy staying organized, communicating with people, solving problems, and helping keep a team running smoothly?

Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers.

This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team.

Responsibilities

• Answer all inbound customer phone calls in a professional and timely manner
  
• accurately document customer complaints, concerns, and service-related issues
  
• Transfer calls and escalations to the appropriate department when necessary
  
• Schedule appointments for new leads or transfer qualified prospect to an Appointment Setter
  
• Qualify prospective customers by uncovering project needs and collecting accurate information including homeowner status, address, contact information, and project details
  
• handle inbound and outbound phone calls, voicemail follow-up and customer callbacks
  
• Maintain detailed and organized customer notes within company systems
  
• Monitor and communicate through multiple Slack channels throughout the workday
  
• Support overall operations efficiency by pivoting quickly between tasks and priorities
  

Requirements

• Strong attention to detail and organizational skills
  
• Excellent verbal and written communication abilities
  
• Ability to multitask and work efficiently in a fast-paced environment
  
• Comfortable handling both customer service and administrative responsibilities
  
• Ability to adapt quickly and shift priorities as business needs change
  
• Professional phone presence and strong customer service mindset
  
• Experience with scheduling, CRMsystems, or call center environments preferred
  
• Proficient in Slack, basic computer systems, and data entry
  

Benefits

• Health insurance
  
• Dental insurance
  
• Paid time off
  
• Retirement plan
  
• Vision insurance
  
• Employee Pricing
  
• Friends and Family Pricing
  

Recent Company Awards

• Bucketlist Top Workplaces for Frontline Workers 2026
  
• The Blade's Top Workplaces USA 2026
  
• The Blade's Top Workplaces USA 2025
  
• The Blade's Top Workplaces USA 2024
  
• Better Business Bureau Torch Award for Ethics 2024
  
• The Blade's Top Workplaces USA 2023
  
• A+ Better Business Bureau Rating