Senior Product Associate - Trust & Security

Job Description

Join us in Trust and Security, where your work helps protect our customers and drive innovation in risk management. Be part of a team that values collaboration and impact.

As a Senior Product Associate within Trust & Security, you will be instrumental in shaping the technology solutions that promote our operations. Positioned at the crossroads of business and technology, you will collaborate with colleagues across various business lines to understand challenges and opportunities. This knowledge will be transformed into high-quality technical requirements. Furthermore, you will coordinate with technical delivery teams to ensure that the solutions not only meet all requirements but also provide an exceptional business and customer experience.

  Job responsibilities

• Partner with Fraud Risk product owners, data scientists, and fraud strategists on various initiatives to facilitate and drive customer focused solutions across the organization, serving as a subject matter expert to major business processes and supporting applications/capabilities 
• Manage the interdependencies between product releases and other product delivery teams and activities required for end to end delivery 
• Design solutions and improve existing software systems and applications to meet business requirements, working with stakeholders and technology partners  
• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios
• Elicit accurate functional and technical requirements and user stories with supporting acceptance criteria

Required qualifications, capabilities and skills

• Bachelor’s degree, in engineering, computer science, technology, or related field
• 3+ years of experience in product, technology, or financial services
• Demonstrated ability to interpret and share concepts clearly & unambiguously. Being able to discuss topics with across varied audiences of business & technical resources
• Comfortable creating and presenting recommendations to leadership
• Ability to interview stakeholders, quickly understand new concepts and ask appropriate probing questions to build full picture  
• Self-starter & able to manage projects from ideation through completion with strong problem-solving skills and ability to deliver actionable insights  
• Ability to handle multiple projects while managing conflicting deadlines and handling ambiguity. Regularly assessing your own performance and adapting your work to achieve better results
• Experience with service-oriented design and technology (Rest APIs, micro services, Kafka, webservices, MQ messaging)   
• Sound knowledge and proficiency with project tracking and process documentation tools like Confluence, JIRA, and Visio

Preferred qualifications, capabilities and skills

• An advanced degree
• Experience with fraud risk and originations products

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.