Service Technician

POSITION SUMMARY :

The service technician is responsible for the repairs, maintenance, and installation of heating, refrigeration, air conditioning, ventilation equipment, piping, and controls sold or serviced by the company.

QUALIFICATIONS: EDUCATION and EXPERIENCE :

Apprenticeship, trade school, or equivalent.

Field experience as a service technician.

Experience troubleshooting electrical and mechanical systems.

Experience in refrigeration pipefitting and installation.

Experience troubleshooting controls and electronics.

It is the philosophy of Gundlach Sheet Metal Works, Inc. that a good service technician possesses and demonstrates the following attributes:

 1. A good work ethic.

 2. Good technical knowledge.

 3. Will invest time in continued education.

 4. Demonstrates good customer communication and service skills.

 6. Possesses a clean driving record.

 7. Pride in personal appearance - comes to work looking neat & clean.

 8. Wears approved Company uniform.

 9. Reads and writes well enough to perform assigned duties.

10. Has a positive attitude.

12. Has complete set of tools and manuals.

13. Is organized with paperwork and truck.

14. Likes to pass on knowledge to others.

15. Is focused on a career path.

16. Is loyal to his employer.

17. Keeps the company truck clean.

18. Takes proper care of company tools.

19. Takes special care of customer property.

20. Respects and supports co-workers.

21. Accepts constructive criticism.

HOURS :

A typical work day is from 7:30am until 4:00pm M-F. Saturdays, Sundays, evenings and holidays will be assigned according to the “On Call” schedule.

DUTIES and RESPONSIBILITIES :

 1. Completion of necessary repairs in a professional manner to the best of his/her ability.

 2. To dress professionally: Neat, clean, and in uniform as required by weather.

 3. To assume responsibility for his/her truck appearance and mechanical maintenance.

 4. To keep records, invoice and/or collect C.O.D. payments from customers, and fill out warranty information as necessary.

 5. To ask for help if problem cannot be found within a reasonable length of time (usually one hour) after arrival.

 6. To report to service technician coordinator upon completion of each job and at the beginning and end of each day and to notify the service technician coordinator of parts needed for completion of jobs.

 7. To report to the service technician coordinator when you will be late for work or when you are not able to report to work.

 8. To maintain a truck stock of repair parts, return defective warranty parts to the shop, and restock these parts when used.

 9. To be available for after-hours emergency service as scheduled.

10. To fill out service tickets with all available information while on the job.

a. List parts used, equipment fault, customer name and address, equipment model and serial numbers, time spent on job, etc.

11. To discuss repair work with the customer and receive written authorization to proceed and/or the customer signature at completion. If the customer is not at home when you are finished with the job, please note on signature line.

12. After the performance of routine maintenance or a service call, notify the customer and service manager of additional repairs which may be needed to keep the equipment in top operating condition to prevent future breakdowns.

13. Notify the owner if equipment is unsafe to operate.

14. Follow through on problem jobs.

15. Always work in a safe manner. Be completely familiar with all aspects of the Company Safety Policies and Procedures as well as all OSHA regulations.

KNOWLEDGE, SKILLS and ABILITY :

Ability to work without close supervision.

Ability to deal diplomatically and effectively with customers - good communication skills required.

Good mechanical skills required.

Ability to perform in a neat, professional manner.

Avoid criticizing previous work done by our people or others in front of customer.

Keep a customer's premises clean and respect his/her property.