Premium Services Manager (Lima)

PremiumServicesManager Midwest Shooting Center Full-time | $50,000$60,000 per year (base + performance incentives)

About Us

Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry.

Position Overview

As aPremiumServicesManager,youlllead all aspects of member and training client care. From onboarding and account management to issue resolution and retention,youllensure every client and member interaction is handled with accuracy, responsiveness, and care.Youllalso coach and support your team to deliver consistent, high-quality service that keeps members engaged and loyal.

WhatYoullDo

* Oversee allaccount managementprocesses including onboarding, freezes, payments, delinquency, cancellations, and renewals. * Manage thetraining client experience, ensuring sessions are scheduled, delivered, and supported effectively.

* Coach and support instructors to uphold safety, consistency, and professionalism in every training session.

* Respond quickly to member inquiries and concerns, providing proactive and professional solutions.

* Track and analyze key metrics such as retention, delinquency, and satisfaction toidentifyimprovement opportunities.

* Drivemember retention and satisfactionthrough exceptional service standards.

* Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.

* Conduct regular team meetings, performance reviews, and service audits tomaintainaccountability and alignment.

What Success Looks Like

* Members and training clientsremainactive andengagedlong-term.

* Accounts areaccurate, compliant, and efficiently managed.

* Member and client issues are resolved promptly and effectively.

* Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service.

*Collaboration between departments enhances the overall guest experience.

Who You Are

* Highly responsive and customer-service oriented.

* Excellent communicator and empathetic problem-solver.

* Organized, detail-driven, and capable of managing multiple priorities.

* Experienced in coaching and developing front-line service staff.

* Collaborative, professional, and comfortable working across departments.

Compensation & Benefits

* Annual salary range:$50,000$60,000, depending on experience and performance.

* Performance-based incentives.

* Health, dental, and vision insurance.

* Employee discounts on products, services, and training.

* Career growth opportunities within a rapidly expanding company.

Join the Midwest Shooting Center Team

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