Patient Services Representative

Our Mission:

To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all.

Our Vision:

Care Alliance will be the health center of choice , delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence , ensuring every patient receives the care they deserve with dignity, respect, and unwavering support.

Our Values:

• Accessibility: We are committed to eliminating barriers to care, ensuring that every individual—regardless of background or circumstance—has access to high-quality healthcare.
• Collaboration: Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals.
• Accountability: We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence.
• Compassion: We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding.
• Innovation: We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community.
• Excellence: We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences.

Community Impact:
We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships.

Job Summary:
Provides critical first contact between patients and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.

Task Responsibilities & Competencies: Include but are not limited to:

• Work as a PSR at CAHC reception desk.
• Handle and/or direct patient questions and complaints.
• Calmly and effectively guide patients by phone through emergencies.
• Coordinate patient scheduling and flow throughout the day.
• Oversee appointment management and update records of scheduled patients.
• Schedule appointments in accordance with guidelines
• Open a telephone or refill encounter and route to the appropriate pool or staff member.
• Verify and interview patients for necessary registration information to ensure it is correct.
• Inform patients of the company's payment policy; follow payment policy by collecting payment from patients at time of service.
• Understand and follow treatment plans to schedule follow-up appointments as required.
• Follow and track appointments due to no-shows, cancellations, and late arrivals.
• Produce and review reports on staff productivity with staff.
• Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
• Ensure HIPAA compliance and security of medical records.

Minimum Education and Experience:

Required:

• High school diploma/GED required,
• Minimum of 1year Previous front desk outpatient health care or physician’s/dental office experience
• Minimum of 1 year of EHR experience, EPIC preferred
• Excellent verbal and written communication skills
• Ability to use Microsoft Office proficiently