Customer Service Representative-Life Insurance

Are you passionate about helping individuals secure their financial future? Join our dynamic Life New Business Phone Team and play a vital role in supporting financial professionals through the life insurance application process.

• Pay rate: $19.00 per hour
• First 8 weeks in person - transition to hybrid(2 days a week in office) after 8 weeks
• Office location - 1000 Yard St. Grandview Heights, OH 43212
• 5 weeks of paid, in person training - hours Monday-Friday 9 am- 4:30 pm
• Post Training Hours: Mon-Thurs 11:30 am- 8:00pm & Fridays 9:30 am-6:00 pm
• Start Date: 3/2/26
• Free Parking!
• Cafeteria on site!
• We offer weekly pay and Health Benefits!
• We offer career growth opportunities after 12 months with pay increase!

This is an exciting customer service opportunity to work with one of Columbus's TOP Employers, a leader in the Insurance and Financial Services Industry!

salary: $18.99 - $19 per hour
shift: First
work hours: 11:30 AM - 8 PM
education: Associate

Responsibilities

Duties and Responsibilities:

As a Customer Service Representative in our Life New Business phone team, you'll play a vital role in helping individuals and businesses prepare for and protect their retirement. We are looking for candidates who are passionate about delivering extraordinary care.

In this role you would be taking inbound calls from agents who submit life insurance applications. This team answers inbound calls for all pending life cases for all distributions and acts as a liaison to the Case Managers and the Underwriters. This solution center is responsible for delivering a quality experience with each interaction, while maintaining and exceeding service level agreements. The role requires strong attention to detail, the ability to learn fast and to manage ambiguous requirements, and a strong quality and productivity focus

Qualifications and Core Competencies:

• Driven candidates eager to build a rewarding career in financial services
• strong communicators who excel in service-oriented roles
• A completed or nearly completed bachelor's degree(preferably in Business, Communications, Economics or related field)
• Candidates must be able to deliver friendly customer service while talking on the phone and working through computer systems simultaneously
• Two years of solid work experience in a service related field. Restaurant, Retail, Administrative, Hospitality, etc.

Skills

• Active Listening
• Customer Service
• Insurance
• Microsoft Office
• Adapting to Change
• Financial Services
• Empathy
• Multi-tasking
• Data Entry
• Customer support

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.