Automotive Service Support - Full-time - MINI- Willoughby Hills

Classic MINI Willoughby Hills, Ohio
Full-Time Service Support Representative

Classic MINI, located in Willoughby Hills, Ohio, is seeking a full-time Service Support Representative to join our Service Department team.

This role is essential in ensuring our service aisle runs smoothly each day. The Service Support Representative supports the flow of vehicles through the service process—from arrival to customer delivery—while maintaining an excellent customer experience.

Schedule:

• Monday – Thursday: 8:00 AM – 5:00 PM

• Friday: 9:00 AM – 6:00 PM

Key Responsibilities:

• Maintain organization and vehicle traffic flow in the service aisle

• Park and move vehicles to designated areas

• Assist the Foreman with bringing vehicles in for technician service

• Greet and assist customers during drop-off and pick-up

• Perform quality checks to ensure vehicles are clean and customer-ready

• Conduct walkaround videos for service documentation

• Check-in and check-out loaner vehicles with customers

• Support shop cleanliness and facility appearance standards

Benefits Include:

• Comprehensive training

• Weekly pay via direct deposit

• Medical, dental, vision, and prescription coverage

• Company-paid life insurance

• Health Savings Account with investment options

• Employee Assistance Program

• 401(k) plan (eligible after 2 months of employment)

• Holiday pay starting day one

• Up to 3 weeks of paid time off annually (2 weeks available your first year)

• 529 College Savings Plan

• Factory-sponsored purchasing programs

• Employee discounts on service and parts

• Strong tradition of promotion from within

Classic MINI is part of the Classic Auto Group , one of the nation’s top dealership groups. Founded in 1979, Classic has grown from a single store into a network of 19 brands across 17 Northeast Ohio locations.

Apply today or visit us at
Join a team where growth and advancement are part of the tradition!