Service Advisor - Internal Service Advisor - Automotive

Crown Eurocars Dublin has an opportunity for a Service Advisor and an Internal Service Advisor! The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few. As a Service Advisor Assistant, you will 'fill in' for advisors when they are not immediately available - including vacation periods - and assist frequently with phones and cashiering A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position. Based upon performance and length of time in this role, career progression to Automotive Service Advisor is possible! Hourly Rate: $18 - $40/hr. based upon experience. If you think you have what it takes - apply today! Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team. Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way. The opportunities at Crown are truly limitless! Our Benefits Include:

• Medical, dental and vision insurance
• NO Health Plan Price Increase in FOUR years!
• January Health Plan 'Premium Holiday' for the past FOUR years
• Based upon Plan Performance as a Group
• Discount percentage based on prior year's tenure with company
• Single HSA Health Plan, $95/month!
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment

Responsibilities:

• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Assist with Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles (Clean driving record required)
• Assists in recommending additional necessary service
• Assists with providing complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Qualifications:

• Basic knowledge of automotive repairs
• Proficient on the computer
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
• May regularly involve weekend days.
• Strong attention to detail

* Successful applicants must:

• Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
• Hold a current, valid driver license and have a clean driving record
• Be able to verify their eligibility to work in the USA

Build a rewarding new career with Crown Automotive Group! Apply now! Thank you for your interest in working at Crown!

EOE/DFWP

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive. Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless. We are an Equal Opportunity Employer and a Drug Free Workplace