Guest Reservations Specialist

Job Description

Job Description

Part to Full-Time

The Guest Reservations Specialist acts as the primary point of contact for our guests, delivering exceptional service to create seamless, personalized, and unforgettable experiences. This role calls for an enthusiastic professional with outstanding communication abilities, a genuine passion for hospitality, and strong problem-solving skills. The Guest Reservations Specialist is dedicated to anticipating guest needs, addressing concerns, and building lasting relationships to ensure guest satisfaction and loyalty.

We offer competitive wages and benefits, which include paid vacation, health insurance, discretionary bonuses, and various perks such as complimentary beverages during shifts, meal discounts, access to spa services, gift shop discounts, free golf for employees, and annual stays at our beautiful lodging.

$13 - $14 hourly

• Guest Services : Extend a warm welcome to all guests, anticipate their needs, and provide prompt, courteous assistance. Share accurate information about resort amenities, activities, and policies, ensuring every guest feels valued and informed.
• Reservations & Check-in/Check-out : Facilitate seamless booking experiences across in-person, phone, and online channels. Oversee smooth check-in and check-out processes while educating guests about loyalty rewards and promotions to encourage repeat visits.
• Communication : Act as a liaison between departments to fulfill guest preferences and special requests. Maintain clear, professional communication with both guests and team members to ensure a cohesive experience.
• Feedback & Reporting : Collect and document guest feedback, addressing concerns as they arise. Share insights with management to support continuous improvement and identify trends or recurring issues.
• Emergency Response : Manage unexpected situations such as weather events or medical needs with composure, prioritizing guest safety and comfort.
• Gift Shop Support : Assist guests with purchases, operate the point-of-sale system, restock inventory, and maintain a tidy, welcoming shop environment.

• Outgoing and friendly , with excellent verbal and written communication skills.
• Organized and detail-oriented , capable of managing multiple tasks with ease.
• Empathetic and solution-focused , committed to understanding and addressing guest needs.
• Punctual and reliable , able to work a mix of days, evenings, weekends, and holidays.
• Tech-savvy , comfortable with basic computer systems, and quick to learn new software.
• Experienced in hospitality or customer service .
• Trustworthy and professional , able to pass a criminal background check.

The Inn and Spa at Cedar Falls is proud to be the only one-stop resort destination in the heart of the stunning Hocking Hills, offering 46 luxury accommodations, two exceptional restaurants, a serene spa, a scenic golf course, and versatile retreat spaces. Be part of a dynamic, thriving hospitality destination where your contributions make a difference.