Field Team Lead

Description Hill International Trucks, the Tri-State areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a Field Team Lead for its Mobile Maintenance department based in Canton or New Philadelphia, OH. The primary responsibility of this role is to run an efficient and profitable department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

MAIN RESPONSIBILITIES:

• Ensures that the daily inventory of technicians' time is consistently sold to mobile maintenance customers.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all mobile maintenance department staff.
• Prepares and administers an annual operating budget for the mobile maintenance department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.

SUPERVISORY RESPONSIBILITIES:

* Exempt and Non-Exempt Staff

LANGUAGE SKILLS:

• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases.
• Ability to deal with a variety of abstract and concrete variables.

PHYSICAL DEMANDS:

• Requires sitting for long periods.
• Requires bending/stooping/kneeling/crouching/reaching for short periods.
• Requires occasional lifting of 5 to 20 pounds.
• Requires performing accurate, knowledgeable detailed work.
• Occasionally exposed to engine exhaust fumes.
• Occasionally exposed to loud noise.
• Works overtime as required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOURS:

• Monday through Friday 8am-5pm, with on-call weeknights and weekends.
• Travel to see customers and for company functions as needed.

BENEFITS:

• Competitive Salary + Bonuses, BOE.
• Range from $50-60k, based on exp. + multiple incentive packages available.
• 401(k) w/ 4% matching
• Life Insurance
• Dental insurance
• Health insurance
• Vision insurance
• Short Term & Long-Term Disability Insurance
• Paid time off
• Paid holidays
• Career Pathing and opportunities for advancement.

QUALIFICATIONS:

• The ideal candidate will possess 2 years of previous experience working in a Service Advisor or Service Management role at heavy duty truck dealership, an auto dealership or other automotive service provider.
• Effective written, verbal and telephone communication skills, proficient PC skills and a commitment to customer service excellence are an absolute must.
• Ability to multi-task in a fast-paced environment while dealing directly with dozens of customers on a daily basis
• Strong attention to detail, especially regarding time management and organization.
• Must be proficient in Microsoft Office products and Windows-based computer systems.
• High School Diploma required.
• Valid Driver's License with clean driving record required.
• Ability to pass a background check required.
• Ability to pass a drug test required.

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors Salary Description $50-$60k, (based on exp.) + bonus incentives