E Commerce Account Manager

Job Description

Job Description

Job Title: E-Commerce Account Specialist

Job Description:

We are seeking an E-commerce Account Specialist who will be responsible for managing and maintaining customer records, reviewing and processing customer orders, and responding to customer inquiries within the e-commerce space. This role requires close collaboration with the team and other departments to ensure a seamless customer experience.

Responsibilities:

• Manage and maintain customer records accurately and efficiently.
• Review and process customer orders in a timely manner.
• Respond to customer inquiries via phone and email, providing effective resolutions.
• Work closely with the team and other departments to ensure customer satisfaction.
• Communicate professionally to provide resolutions and respond to customer inquiries.

Essential Skills:

• 2-3 years of customer service experience.
• Experience in customer service specifically within e-commerce is highly preferred.
• Strong level of professionalism.
• Strong communication skills, both written and oral.
• Proficiency in Microsoft Office.
• Experience with ERP systems is ideal.

Additional Skills & Qualifications:

• Polished and professional demeanor.

Work Environment:

This position requires working onsite at our Cleveland location, with work hours from 8:00 AM to 4:30 PM.

Job Type & Location

This is a Contract position based out of Cleveland, OH.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland,OH.

Application Deadline

This position is anticipated to close on Nov 20, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.