Customer Collections Supervisor

The Collections Supervisor is responsible for the day-to-day operations and support of the collections department and team.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Qualifications:

• High School Diploma or GED required.
• Previous experience in collections and customer service required.
• Proficient skills with Microsoft Office (Word, Excel, PowerPoint, and Access) required.
• Ability to maintain confidentiality of all reports and information.
• Highly detail oriented.
• Must be able to successfully pass pre-employment drug screen and background check.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Primary Responsibilities and Duties:

• Train and develop collections clerks on proper phone etiquette, collection guidelines, and other necessary tasks.
• Create and update Standard Operating Procedures and develop and implement new procedures as needed.
• Serve as a liaison between Company and outside collection agencies. Submit accounts monthly that require further collection efforts.
• Review accounts and prepare collection notices each month ensuring correct balance information is presented.
• Prepare monthly reporting for Commercial Sales Team regarding commercial accounts placed on suspension of service (Credit Hold). Update reporting with actions taken with customers.
• Cancel accounts monthly for nonpayment. Review delinquent accounts for write-offs and declined AUTO-PAY accounts.
• Ensure monthly reporting reflects correct account status and adjust accordingly.
• Perform duties of the collection clerk on a daily basis, as needed.
• Assist customer service department as needed.
• Regular attendance consistent with the Company Attendance Policy.
• All other duties as assigned by management.

Benefits:

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program

Schedule: Day shift | Monday to Friday | Weekends as needed