International Customer Service

Job Description

Job Description

Customer Service Representative - International

Rudolph Foods Company, Inc.

Customer Service Representative, International Lima, OH | Full-Time

Compensation: $48,000 – $62,000 annually

Join Rudolph Foods – Where People, Quality, and Global Connections Matter

At Rudolph Foods, we’re more than a snack food company—we’re a global team driven by strong values: Caring, Humility, Integrity, Open & Honest Communication, Personal Responsibility, and Respect for Others. We are committed to creating a safe, inclusive workplace where every employee plays a role in our success.

We’re seeking a bilingual (Spanish/English) International Customer Service Representative to support global customers, manage export documentation, and coordinate international logistics from our Lima, OH facility.

Key Responsibilities

• Serve as the primary contact for international customers via phone and email
• Manage customer orders from entry through shipment
• Prepare export documentation (Bills of Lading, invoices, certificates, etc.)
• Ensure compliance with USDA and international export regulations
• Coordinate shipments with freight forwarders, carriers, and warehouses
• Track shipments and resolve logistics issues
• Partner with Sales, Accounting, and Plant Operations to align customer needs
• Support product samples and special requests
• Identify opportunities to improve processes and customer experience

Qualifications

Education & Experience

• Associate’s degree or equivalent experience preferred
• 2–4 years of customer service, logistics, or export experience preferred
• Experience in international shipping or food manufacturing is a plus

Language Skills

• Fluent in Spanish and English (required)

Skills

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office (Excel preferred)

Work Environment & Schedule

• Combination of office and plant environment
• Occasional lifting up to 50 lbs
• Exposure to plant conditions including noise
• Flexibility to support international shipping schedules
• Occasional domestic and international travel

Our Commitment to Safety & Quality

All employees are expected to follow SQF (Safe Quality Food) standards and company safety policies, including maintaining clean work areas, completing required training, and adhering to all safety protocols.

Why Rudolph Foods?

• Be part of a global operation with a collaborative culture
• Work in a role that directly impacts international business
• Join a company that values people, integrity, and growth

Apply Today

If you’re bilingual, detail-oriented, and thrive in a fast-paced environment, we encourage you to apply.