PSR-Patient Service Representative (Cleveland)

Our Mission

To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. 

Our Vision

Care Alliance will be the health center of choice , delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence , ensuring every patient receives the care they deserve with dignity, respect, and unwavering support. 

Our Values

1. Accessibility:
We are committed to eliminating barriers to care, ensuring that every individual—regardless of background or circumstance—has access to high-quality healthcare. 

2. Collaboration:
Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals. 

3. Accountability:
We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence.

4. Compassion:
We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding. 

5. Innovation:
We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community. 

6. Excellence:
We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences. 

Community Impact:
We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships. 

Job Summary:

Provides critical first contact between patients and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.

Task Responsibilities & Competencies: *Include but are not limited to:

• Work as a PSR at CAHC reception desk
• Handle and/or direct patient questions and complaints
• Calmly and effectively guide patients by phone through emergencies.
• Coordinate patient scheduling and flow throughout the day.
• Oversee appointment management and update records of scheduled patients.
• Schedule appointments in accordance with guidelines
• Open a telephone or refill encounter and route to the appropriate pool or staff member.
• Verify and interview patients for necessary registration information to ensure it is correct.
• Inform patients of the company's payment policy; follow payment policy by collecting payment from patients at time of service. 
• Understand and follow treatment plans to schedule follow-up appointments as required.
• Follow and track appointments due to no-shows, cancellations, and late arrivals.
• Produce and review reports on staff productivity with staff.
• Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
• Ensure HIPAA compliance and security of medical records.

Minimum Education and Experience: Required:

• High school diploma/GED required,
• Minimum of 1year Previous front desk outpatient health care or physician’s/dental office experience
• Minimum of 1 year of EHR experience, EPIC preferred
• Excellent verbal and written communication skills
• Ability to use Microsoft Office proficiently

Compensation details: 18-21 Hourly Wage

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