Graduate Admissions Counselor
Date: February 11, 2026 Position Available: Graduate Admissions Counselor Position Reports to: Director of Graduate and Online Enrollment Department: Admissions Office / Enrollment Services FLSA Status: Exempt Schedule: Full-time; Monday - Friday, 8:30 a.m. - 4:30 p.m.; some evenings and weekends; travel required Please apply online:
POSITION SUMMARY
The Graduate Admissions Counselor is responsible for making initial contact with inquiries and providing thorough customer service throughout the entire admissions process and beyond. Will work closely with graduate faculty and staff. Occasional travel to outside sell at conferences may occur. Sales and customer service skills are a must. It is also important to be self-motivated, efficient and a good problem solver.PRIMARY RESPONSIBILITIES
- Make daily calls, texts, and emails to new inquiries and applicants.
- Respond to all calls, texts, and emails in a timely, effective manner.
- Contact existing inquiries to discuss the application process.
- Contact applicants to assist them in completing application.
- Contact admittees to assist with deposit, email set up, and registration.
- Work with financial aid and registrar to ensure smooth process for students
- Collaborate with graduate faculty and staff
- Assist in graduate program webinars and events
- Travel to events and conferences to promote FUS graduate programs.
REQUIREMENTS
Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following: Technical Skills- Proficient in Microsoft Office
- Familiarity with Slate or other CRM
- Drive for results - sales focused and goal-oriented
- Interpersonal Skills - effectively uses both formal and informal means of communications and influence
- Action Oriented - hard working and displays initiative; doesn't wait to be told or asked to do something
- Bachelor's degree required
- Sales experience is desired
- Customer service experience is desired
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