Agentic Messaging Product Manager Vice President

Product Manager – Chase Digital (Omni‑Channel Messaging)

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As a Product Manager on the Chase Digital team, you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. In this role, you will own the strategy for how Chase reaches customers across channels. You act as the voice of the customer, developing the frameworks, standards, and roadmap that govern how and when customers engage with Chase Digital Assistant. Utilizing your deep understanding of launching products, you guide the successful launch of new messages and notification experiences, partnering closely with product teams across the organization to bring them to life. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality messaging experiences that exceed customer expectations.

Responsibilities

• Develop product strategy and vision for omni‑channel messaging that delivers value to customers – defining how, when, and where the agentic platform reaches customers across push, SMS, email, in‑app, and on‑site surfaces
  
• Manage discovery efforts and market research to uncover customer needs and integrate them into the messaging product roadmap, including channel selection logic, frequency capping, and opt‑in/opt‑out controls
  
• Partner across product teams to scope, design, and launch new in‑app and on‑site messages – serving as the connective tissue between individual teams and the broader messaging platform
  
• Own, maintain, and develop a product backlog that enables development to support the overall platform
  
• Build the framework and track key success metrics such as open rates, conversion, opt‑out rates, and downstream customer actions to continuously optimize channel strategy
  

Required Qualifications

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
  
• Advanced knowledge of the product development life cycle, design, and data analytics
  
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  

Preferred Qualifications

• Demonstrated prior experience working in a highly matrixed, complex organization
  
• Demonstrated prior experience delivering platform solutions for optimal customer experience
  

Compensation & Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. xrczosw Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.