Customer Service Representative 2

Summary

The Customer Service Representative 2 (CSR 2) provides direct support to assigned customers and internal stakeholders, ensuring accurate order management and proactive issue resolution. This role requires advanced product, system, and customer knowledge, with a focus on building strong relationships and driving efficiency. The CSR 2 demonstrates initiative, accountability, and problem-solving ability, representing the Customer Service team as a trusted resource.

Responsibilities

• Manage daily order entry, pricing accuracy, order tracking, and shipment coordination in JDE
• Review and resolve EDI and CommerceHub order exceptions; ensure data integrity across systems
• Serve as primary contact for assigned accounts; provide order status updates and proactive communication
• Lead collaboration with Supply Chain, Operations, and Credit to resolve shipment, invoice, and deduction issues
• Process RMAs, credits, and fines; identify recurring issues and recommend solution
• Participate in performance board reviews, mentor new CSR 1 team members, and support process improvement projects

Desired Experience

• Strong understanding of ERP systems (JDE) and related interfaces (EDI, CommerceHub, Zendesk, Salesforce, customer portals).
• Demonstrates accountability and ownership of assigned accounts.
• Skilled communicator who can influence and resolve issues across functions.
• High attention to detail and ability to manage competing priorities.
• Intermediate proficiency in Microsoft Office; ability to analyze order trends and metrics.
• Exemplifies Worthington’s values of integrity, teamwork, and customer focus.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum 2–4 years of customer service or order management experience.
• Strong understanding of order-to-cash processes.

Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee’s unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this position or other opportunities within our organization. Apply today to start unlocking your career potential with Worthington Enterprises.

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact [email protected].

Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market-leading brands that help improve everyday life by elevating spaces and experiences. The Company operates with two primary business units: Building Products and Consumer Products.

The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.

Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal. Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe.