Intake and Discharge Coordinator-SUD-CDCA
- Competitive hourly rate or salary, based on experience (34,000 to 50,000 per year)
- Health insurance
- Paid time off and holidays
- Professional development support
- Supportive and mission-driven team environment
- Serve as the first point of contact for new client referrals and inquiries.
- Schedule and coordinate initial assessments with clinical and medical staff.
- Obtain and verify insurance, demographic, and clinical documentation prior to intake.
- Ensure all intake paperwork is completed accurately and uploaded into the EMR (Ritten).
- Provide clients and families with program orientation and respond to general questions.
- Collaborate with business development and front office staff to track admission outcomes.
- Coordinate discharge planning in collaboration with clinicians and case managers.
- Notify necessary parties regarding planned or unplanned discharges (AMA, completion, transfer).
- Ensure discharge summaries and documentation are completed in a timely manner.
- Schedule follow-up appointments, referrals, or aftercare services as needed.
- Track readmissions and maintain discharge logs for quality improvement and reporting.
- Assist the Clinical Director with administrative tasks, calendar management, and documentation follow-ups.
- Support program audits, chart reviews, and reporting requirements as needed.
- Maintain organized records in alignment with HIPAA and compliance standards.
- Help track program utilization, outcomes, and client satisfaction feedback.
- High School Diploma or GED required; Associate’s or Bachelor's degree in a health or human services field preferred.
- Valid CDCA certification from the Ohio Chemical Dependency Professionals Board.
- 1-2 years of experience in a behavioral health, substance use, or medical office setting preferred.
- Familiarity with EMR systems (Ritten or similar) and HIPAA regulations.
- Strong organizational, time management, and communication skills.
- Ability to multitask, work collaboratively in a fast-paced environment, and show empathy in client interactions.
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