Technical Account Manager

ABOUT US

Double A Solutions in Toledo, Ohio is a fun-loving and dynamic company that is passionate about making a difference in the world through innovative solutions. Our team is made up of bright, creative, and driven individuals who love what they do and are dedicated to making a positive impact in their communities.

At Double A Solutions, we believe that work should be enjoyable and fulfilling. That's why we foster a supportive, collaborative, and inclusive work environment where our employees can flourish and reach their full potential. We offer a flexible work schedule, competitive salary, and a range of benefits to ensure that our employees are taken care of and can enjoy a healthy work-life balance.

We are always on the lookout for new talent to join our team and help us continue to grow and make an impact. If you're looking for a company that values its employees and provides a fun, dynamic, and challenging work environment, then Double A Solutions is the place for you. We welcome applicants from all backgrounds and disciplines and are committed to creating a diverse and inclusive workplace.

So why wait? Join the Double A Solutions team today and become a part of something truly special. We can't wait to see what amazing things we can achieve together!

Learn more about us and our products here:

Meet our team here:

THE POSITION:

We are looking for a full-time Account Manager for our Janitorial Manager product. An effective Account Manager has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by:

• Setting up new customer accounts
• Installing software for new customers
• On-boarding new customers and teaching them how to use our software to optimize their business
• Providing training to system administrators and end-users
• Re-onboarding low usage customers
• Monitoring account for admin and end-user usage
  
  

WHY SHOULD YOU APPLY?

• Comprehensive benefits package, including medical, dental, vision, 401K, disability insurance, PTO and more
• A fantastic work culture that has values you can stand behind
• Opportunities for growth, both personal and professional
• Work for a company where you are more than just a number
• Work from home and hybrid options!
  
  

PREFERRED REQUIREMENTS

• Bachelors degree in relevant field or equivalent work experience
• Local to Toledo, OH
• 10% travel
• Mobile app troubleshooting skills
• 3 years of technical support and software implementation experience
• 1+ years of experience using Microsoft Office products
  • MS Office intermediate level