Vice President, Marketing Process Transformation

Job Description

Help lead and shape enterprise process transformation delivery, driving AI-enabled execution, adoption and measurable outcomes.

As a Vice President of Process Transformation, you will partner with the Marketing Transformation Team to lead end-to-end execution across marketing and enterprise stakeholders. You will turn strategy into measurable outcomes by orchestrating cross-functional programs, embedding AI-ready workflows, and accelerating adoption of new operating models that improve efficiency, client outcomes, and scalability.

Job responsibilities

• Lead discovery to document current-state workflows, personas, systems, and data across LOBs
• Redesign and standardize processes to drive efficiency, enable cross-LOB consistency, and prepare for AI-enabled execution
• Translate process designs into clear business requirements that inform the strategic product roadmap
• Define success metrics and ensure value realization (e.g., cycle-time reduction, throughput, cost-to-serve)
• Drive transparency on progress, dependencies, risks, and outcomes through executive-ready reporting
• Partner closely with Product, Design, Tech, Data, and COEs to align delivery plans and sequencing
• Champion change management and adoption, including training, playbooks, and governance guardrails

Required qualifications, capabilities, and skills

• 5 plus years in large-scale transformation, operations, process improvement, or product management
• Expertise in process mapping and data rationalization; comfort with complex, matrixed environments
• Strong technical acumen across data products, integrations, and end-to-end data flows
• Proven track record leading cross-functional transformation in regulated industries
• Familiarity with enterprise marketing platforms (e.g., Adobe products, Salesforce Marketing Cloud)
• Understanding of marketing campaign management processes and orchestration
• Experience delivering AI-enabled or workflow automation solutions
• Strong executive presence with the ability to influence senior stakeholders and drive decisions
• Demonstrated ability to deliver measurable operational impact (efficiency, cycle time, quality)

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.