Senior Director, Operations Readiness

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Responsibilities

The Senior Director Operations Readiness is critical to support Ensembles growth through flexible but structured Standard Operating Model, Assessments, Integrations and Portfolio/Project Manager. This is a critical role for strategic initiatives focused on continuous improvements (tools, templates, processes, reporting etc.). This is the foundation to scale and provide consistent, predictable and repeatable outcomes for all client and strategic internal programs and projects. Key activities include delivering on enterprise initiatives that improve value to our clients and shareholders. This includes, but not limited to, establishing clear program and project policies, SOP and toolkits for common initiatives types including charter/scope, project plans, capacity plans, project budgets, project health reporting, RAID management for consistency and transparency to health of our Operational initiatives. The role includes coordinating across departments to promote a collaborative approach to delivery for successful outcomes. Successful initiatives will ensure that deliverables are on-time and fall within the applicable scope and budget. The Senior Director will rely on his/her experience and judgment to plan and drive delivery across initiatives. The Senior Director will lead and direct the work of others, accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments.

• Perform Program/Project Management on multiple concurrent client and internal revenue cycle projects across the business unit and others as needed

• Ensures project work is well-defined and planned. This includes thorough scope definition, estimation, cost-budgeting, resourcing, scheduling, and placing under ongoing change control

• Drives in collaboration with the Operations Readiness leaders the maturity of the Standard Operating Model (SOM) processes, technology and resourcing

• Develops, maintains and ensures adherence to all SOM SOP and processes from intake to transition to support/operations

• Ensures adherence to the Intake request and approval process to approve all initiatives and ensure capacity

• Tracks and reports on the performance of the portfolio initiatives and ensure critical risks effectively escalated and managed

• Supports the AVP to achieve corporate and team vision for growth, quality and being best in class

• Supports and/or drive the SOM and EPM governance process

• Collaborative partner with all internal and external partners - we are successful together

• Expands to enterprise SOM and EPMO to support business projects, expansion

Position Qualifications

• Minimum 10-15 years' experience in healthcare revenue cycle operations

• Extensive leadership and management in establishing and improving Operations, Technology and Strategic initiatives

• Expert knowledge of Revenue Cycle Key Performance Indicators and financial performance metrics.

• Minimum 5 years' experience performing Program/Project Management on multiple concurrent client and internal revenue cycle projects

• Ability to lead professionals to achieve peak performance and deliver enterprise-level results.

• Executive-level presentation and communication skills.

• The ability to be flexible to support our rapidly growing business while ensuring adequate discipline for meeting or exceeding all client and internal expectations – scope, time, cost, risk, KPI.

• Extensive management of governance, large scale programs, projects and integration offices in healthcare, technology and operations.

• Strong organizational skills to manage multiple priorities and enterprise-level initiatives.

• Ability to travel as needed to support the projects estimated at up to 25% of the time

Position Pays between $122K - 184K annually

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble