Assistant Manager
- Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
- Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.
- Ensures the immediate response and correction of all verbal guest complaints to self and staff.
- Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.
- Maintains departmental inventory levels.
- Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
- Effectively schedules employees to meet sales demands.
- Maintains effective safety and security programs.
- Promotes and leads restaurant organization, cleanliness and sanitation.
- Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.
- Promotes quality recruitment and referrals of potential team member and management candidates.
- Promotes Flynn | Applebee's training procedures for new managers.
- Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.
- Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.
- Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
- Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
- Assures compliance with company policies, practices and procedures.
- Responsible for controlling cost in assigned department.
- Compliance with local, state and federal laws, regulations and guidelines.
- Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.
- Responsible for preparing and submitting accurate daily paperwork.
- Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.
- Provides a role model for managers and employees.
- Develops self on all store related technology.
- Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant. This includes cooking on the line, expo, seating guests, bartending, etc.
- Uses the Management Development Program for continuous growth of leadership skills and proficiencies.
- At least 2-3 years restaurant management experience
- Serve Safe Food and Serve Safe Alcohol Certifications also a plus
- Work various shifts ranging in hours, including weekends.
- Stand and exert well-paced mobility for up to ten (10) hours in length.
- Safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight.
- Read and write to facilitate communication. Must possess finger and hand dexterity for using small tools and equipment.
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