New Product Development Engineer - Digital Services SME

Position Summary

JOB DESCRIPTION

The New Product Development Engineer – Digital Services SME will lead the integration of digital diagnostics and predictive analytics into new Power and Thermal products. This role combines deep technical expertise in digital services with a focus on serviceability, safety, and business goals. The candidate will collaborate with R&D, product management, and global technical leads to ensure new products are digitally enabled, service-ready, and aligned with strategic initiatives. This position is remote, with occasional on-site travel and global team collaboration.

Responsibilities

• Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products.
• Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy.
• Lead the integration and refinement of Power and Thermal data models within Digital Services systems.
• Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches.
• Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management.
• Develop maintenance and troubleshooting procedures for new products, leveraging digital insights.
• Act as the Vertiv Services representative on the engineering change control board.
• Provide technical expertise in development of service plans for new products, including digital platforms.
• Lead development of service-related documentation and knowledge articles for Digital Services in relation to Power and Thermal products.
• Monitor industry trends and emerging technologies, recommending process and platform enhancements.
• Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned.
• Support logistics for parts research, spare kits, and parts sourcing for new products.
• Attend Beta startups and first article startups, providing feedback to engineering and product management.
• Train PTS and first classes of CEs on new products, including digital service features.
• Lead documentation and service platform development for new products.
• Develop startup and preventative maintenance forms for new products.
• Provide technical guidance to Marketing in development of Scope of Work documents and new services.

Qualifications

• Bachelor’s or Associate’s degree in computer or electrical engineering preferred, or equivalent training and experience
• Interacting with customers in a technical role
• Working directly with hardware and/or software systems in data center or other high-availability environments
• Minimum six years military experience in automation, controls, networking, or electronic fields desired
• Minimum four years equivalent industry experience in one or more of the following:
  • BAS (Building Automation System)/BMS (Building Management Systems) systems
  • Electronic Monitoring, Automation and Controls systems
  • Protocols and integration
  • Computer-based networks
  • Basic database knowledge
  • Technical support
• Minimum three years’ experience interacting with customers in a support role required, technical support experience preferred
• Experience working directly with sales teams to resolve customer problems
• Minimum three years’ experience in Monitoring or BMS/BAS systems required
• Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required
• Effective troubleshooting skills and resolution documentation
• Strong knowledge of PCs and Current Windows Operating Systems
• Proficient in all Microsoft Office products, especially MS Outlook, Excel and SharePoint
• Firm understanding of Data Communications Processes, including:
  • Network devices
  • LANs, WANS
  • VPNs, RDP, WebEx and other remote access tools
• Basic understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, and BACnet, SNMP and other network protocols.
• Experience with transducers and sensors
• Experience with schematics and wiring diagrams
• Excellent writing and verbal communication skills
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Possess a positive attitude and flexibility in a rapidly changing environment
• Ability to manage multiple projects/issues simultaneously
• Properly interact with all levels in the organization, and with the customer
• Conscientious, accurate, detail oriented, and self-motivated
• Ability to work without direct supervision
  

PHYSICAL & ENVIRONMENTAL DEMANDS

• Occasionally lift objects up to 50 lbs.
• Reactive, fast-paced, and high-profile environment.
• Minimum 25% domestic and international travel required.
• Work flexible schedules and maintain valid driver’s license.

Time Travel Required

• 20% travel will be required, work flexible schedules, and maintain valid driver’s license.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.