HR Specialty Service Professional

Help shape an exceptional executive hiring experience through flawless coordination and thoughtful stakeholder support. In this role, you will keep complex interview schedules on track, anticipate needs, and remove friction for candidates and internal teams. You will thrive in a fast-paced environment where details, responsiveness, and professionalism matter. If you enjoy partnering with others and solving scheduling challenges with calm, clear communication, this role is for you.

As an HR Specialty Services Professional within Talent Acquisition Operations & Onboarding team, you will support the end-to-end executive hiring experience by coordinating interview logistics and providing high-touch operational support. You will help ensure interviews run smoothly and on time by confirming participants, formats, and materials, and by communicating clearly throughout the process. You will handle sensitive information with discretion and use sound judgment when priorities shift. You will work closely with recruiters and hiring managers to resolve issues quickly and maintain a consistently strong candidate experience.

Job responsibilities

• Coordinate multi-step executive interview schedules, including confirmations, calendars, formats, and required materials
• Communicate proactively with candidates and interviewers to provide timely updates and clear expectations
• Partner with recruiters and hiring managers to align on interview plans, changes, and contingencies
• Manage scheduling across multiple time zones while maintaining accuracy and attention to detail
• Track interview progress and maintain accurate status updates in relevant systems and trackers
• Identify recurring scheduling issues and share improvement opportunities with the team
• Resolve day-to-day logistics issues quickly, escalating when needed to prevent delays
• Maintain a high level of professionalism in all candidate and stakeholder interactions
• Protect confidential candidate and business information through careful handling and sound judgment

Required qualifications, capabilities, and skills

• Experience in coordination, recruiting operations, human resources operations, executive support, or a comparable scheduling-focused environment
• Demonstrated ability to manage multiple concurrent processes and shifting priorities with minimal oversight
• Excellent written and verbal communication skills, with comfort interacting across seniority levels
• Strong attention to detail, follow-through, and ownership of deadlines and commitments
• Proven ability to handle sensitive and confidential information with discretion
• Proficiency with common scheduling and productivity tools (calendar, email, spreadsheets) and applicant tracking or human resources systems as applicable
• Sound judgment and ability to remain calm and effective under time pressure

Preferred qualifications, capabilities, and skills

• Experience supporting executive-level interview processes
• Experience coordinating interviews across multiple time zones
• Familiarity with process improvement and documenting recurring issues or opportunities

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans