Offer: Medical Receptionist/Office Specialist

Entry level medical office positions available in Ulster

Medical Receptionist/Office Specialist

Status: Full-Time, Non-Exempt

income: $16.48 per hour

manager: Office Manager

Locations: 4 positions available/ Ulster County - 239 Golden Hill Lane Kingston, NY, 7 Park Ln Highland, NY 12528/ 50 Center St Ellenville, NY & Dutchess County - 20 Manchester Rd Arlington, NY

Schedule: Monday-Friday 8:30am-5:30pm with slight variation between locations



Benefits:

»Medical, dental, and vision coverage.

» 403(b) retirement plan with employer match up to 5%.

»Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).

»Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.

»Group term life and long-term discapability insurance.

»Supplemental life insurance & accidental death and dismemberment coverage (AD&D).

»Supplemental insurance through Aflac.

»Employee assistance program (EAP).

»Pet insurance.



Function:

»The Office Specialist provides clerical support to an outpatient behavioral health center.

»Greeting clients/visitors, scheduling appointments in-person and via Zoom, reminder calls to clients for appointments, collecting copays and service fees, answering and routing calls, keep documentation organized.

»Provide a variety of routine clerical services such as filing, photocopying, faxing, maintaining office supplies, sorting, and distributing mail and other similar activities.

»Other tasks as assigned.



General Requirements:

»Graduation from high school or possession of a high school equivalency diploma

»One (1) year of full-time clerical work practice, or completion of a clerical training program which included an internship.



Job Responsibilities:

»The primary function of the Office Specialist is scheduling which includes checking clients in and out.

»Make reminder phone calls for next day appointments.

»Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; performs reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff, and taking detailed messages.

»Accurately records everyday fee collection including service fees, copays, deductibles, and invoice payments.

»Reviews records and documents for completeness, compliance with standards and for accuracy

»Scans and files materials in record system in conformity with guidelines.

»Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other clinics within the agency as requested.

»Adhere to prescribed privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained.

»Support Full Time Office Specialists to ensure completeness of everyday tasks.



Competencies:

»Knowledge of grammar, spelling, punctuation and required formats necessary to recognize and correct such errors in correspondence, records, and reports.

»Knowledge of software packages for word processing to produce a variety of information and for database management to track information.

»Knowledge of office practices necessary for interacting with staff and the public, processing workflow, and filing and retrieving information.

»Knowledge of arithmetic to verify calculations and report on work activities.

»Skill in operating office automation equipment sufficient to produce work accurately and efficiently.

» capability to lgain and work within procedures and guidelines.

» capability to provide basic information and direction to clients, public and others.

» capability to collect and record fees.

» capability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of significant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.



Other General Requirements:

»Personal characteristics necessary to execute the tasks of the position.

»Physical condition commensurate with the demands of the position.


this job offer enthusiastically supports, practices, and communicates agency’s mission and statement of values.
We welcome the unique contributions from our team when it comes to culture, ethnicity, race, sex, gender identity, and expression, nation of origin, languages spoken, color, religion, sexual orientation, and beliefs.
Our Mission: Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley.
Our Agency Values

Integrity - Being honest and trustworthy

Compassion – Extending empathy and knowledge to others

Hope - Believing in the strength of the human spirit and heart, to emerge and thrive in the face of challenge

Diversity – Promoting a vison of community comprised of wide-ranging assets

Respect - Treating all individuals with dignity and without judgement

Community - Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives

Justice – Promoting social and economic equity and fairness

Quality – Striving for excellence in every aspect of our work



*Note - Times can vary located on center coverage. May need to cover other centers as needed. Centers are in Dutchess and Ulster Counties.
We are an equal opportunity employer and our goal is to be a diverse workforce representative of the community we serve. Family Services follows federal, state and local laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or candidates in violation of those laws.