Customer Support Specialist

About Us
At Beloform , we believe in shaping connections that matter. As a growing organization focused on strategic communication, brand integrity, and corporate identity, we partner with clients across industries to deliver powerful narratives and build long-lasting reputations. Headquartered in Cincinnati, OH, we are committed to professionalism, innovation, and excellence in every project. Our work culture fosters continuous learning, collaboration, and growth opportunities.

Job Description

Job Description

We are seeking a detail-oriented and empathetic Customer Support Specialist to join our growing team in Cincinnati. In this role, you will serve as the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering a seamless support experience. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about providing outstanding service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems

• Resolve customer issues efficiently while maintaining a high level of satisfaction

• Document interactions and follow up on open support tickets

• Collaborate with internal departments to ensure accurate information and solutions

• Identify patterns in customer feedback and communicate recurring issues to management

• Maintain a thorough knowledge of products, services, and internal protocols

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Minimum of 1–2 years of experience in a customer service or support role

• Strong communication skills, both written and verbal

• Excellent problem-solving and conflict-resolution abilities

• Proficient with CRM software and Microsoft Office tools

• Ability to multitask and work independently with minimal supervision

• High attention to detail and a proactive mindset

Additional Information

Benefits

• Competitive salary between $57,000 – $63,000 annually

• Opportunities for professional development and career advancement

• Supportive team environment focused on growth and performance

• Paid time off and holidays

• Comprehensive training provided upon onboarding

• Health and wellness programs available