System Operator (Night Shift)
- Responds and solves customer issues utilizing technology tools, procedures, and training.
- Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment.
- Escalates issues in accordance with escalation procedures.
- Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis.
- May create technical and process documentation for trouble shooting purposes.
- Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages.
- Maintains current knowledge of core service offerings and Service Level Agreements (SLAs).
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Associate degree in a related field.
- 1 year experience in the following:
- Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge.
- Server/PC operating system support, specifically Windows 10 and above and Window Server 2016 and above, VPN connectivity, backup solutions, and networking knowledge
- ServiceNow (or similar ticketing system tool) and Nimsoft (or a similar IT monitoring system tool).
- Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge.
- Proficient use of all Microsoft products and operating systems.
- Microsoft, Cisco or CompTIA A+ / CompTIA Network+
- Strong troubleshooting and initiative skills.
- Client service focus and excellent interpersonal skills.
- Strong, clear communication skills - oral, written, and email.
- Excels in ability to multi-task.
- Works independently with minimal supervision.
- Works well with team members and cross-departmentally.
Recommended Jobs
Construction Manager Mid (Transmission and Substation)
Job Responsibilities: Develop and implement project execution plans, aligning with service agreements and site conditions. Manage project timelines, budgets, and quality standards. Oversee s…
Sales Representative
Come join a growing company where earnings potential is unlimited! AM Ford of Ashtabula County is actively looking for Professional Sales People to join our team! Prior experience is helpful but not…
Direct Support Professional-2nd Shift
Job Title: Direct Support Professional (DSP) – 2nd Shift Location: Cuyahoga County, Ohio Company: Helpful Hearted Providers Inc. Pay: $16.00 – $20.00 per hour (based on case complexity) Sh…
Track and Field Events/Generalist Coach
Department: Athletics Reports to: Director of Athletics Schedule: Part-Time; Seasonal Employee Exempt Status: Non-Exempt Date: For immediate release - Spring 2026 Organization T…
Regenerative Surgical Specialist - Cincinnati, OH
The Regenerative Surgical Specialist works closely with hospitals and clinics, captures new accounts while nurturing existing business within the territory, and identifies the individual needs of cli…
Concierge Full Time
Job Description Job Description Why New Perspective Senior Living? A career with a purpose starts here! This is an exciting time to join New Perspective. We are a growing company serving over…
Registered Nurse (RN) - Saturday Night
Quick Response Registered Nurses provide symptom relief and support with empathy, bravery, and skill. Our after-hours response team is a cohesive group of caregivers dedicated to delivering the cruci…
Private Soccer Coach
Join Dribbler Soccer: Transform Your Passion for Soccer Into a Rewarding Career! Dribbler Soccer is a leading name in private soccer training across the United States. We’re expanding our team a…
Diesel Mechanic
Troubleshoot and repair light mechanical issues that may include wheel-end assemblies, electrical systems, suspensions, A/C, or engine components. Assist customers with roadside services. Provi…
Assistant Coordinator of Finance and Administration (Financial Specialist IV)
: JOB Works within the Department of Emergency Management and Security overseeing the Finance and Administration Division. Manages agency-wide budget, human resources, purchasing and procurement, gra…