Product Engineer

About Advocate

Advocate is transforming how Americans access government benefits. Our mission is to drive the time between need and relief down to zero. We combine proprietary AI-powered technology with expert human care. This approach provides an unparalleled experience for our claimants and supports our government partners by reducing administrative burdens and enabling more efficient eligibility determinations.

We’ve proven our cutting-edge AI technology works. Now, we are focused on scaling the distribution of our offering and the operations that support it. This is a unique challenge that requires a combination of high-tech precision and human-centered support.

Tech Ops at Advocate

At Advocate, the Tech Ops team is the connective tissue of the organization, sitting at the intersection of technology, marketing, and operations. We are not an IT support desk; we are front-line builders who operate alongside our internal users who work directly with our claimants. Our mandate is twofold:

1. Short-Term Agility: We keep the systems humming. When roadblocks appear, we patch them to ensure our team can continue serving claimants without friction.
2. Long-Term Scalability: We don't just fix problems; we observe patterns and build scalable technology solutions that eliminate recurring operational challenges for good.

Tech Ops serves those serving our claimants, empowering them to do their very best work every single day while contributing to our overall mission to drive time-to-relief down to zero.

The Opportunity

We are hiring for two Product Engineers to join our Tech Ops team. If you join us, these are some of the projects you will likely own:

• The End-to-End Journey Workbench. Building a centralized internal workbench to visualize the entire claimant journey, from first ad click to final case closure. You will build the connectivity and insights to track every touchpoint. This platform will allow us to see exactly where pipelines fail, succeed, and what the actual human experience feels like.
• Building the External Claimant Portal. Claimants today get updates by talking directly to our case managers. We need a portal where users can pull real-time case status, push medical evidence, and receive critical updates. You could own this build from architectural design to user adoption.
• Engineering the Growth Engine. Scaling our marketing operations. This involves building data warehouse pipelines to trigger outbound communications, integrating with PPC platforms (Google, Meta, Microsoft) for conversion tracking, and ensuring our attribution models are bulletproof. You will be the primary bridge between engineering and our growth team.
• AI-Driven Developer Velocity. Building a pipeline that takes change requests from Slack and uses LLMs with full repository context to automatically open a Pull Request for engineer review. We aim to automate the distance between operational feedback and production fixes.
• Front-Line Firefighting & System Resilience. You will field ad hoc requests and production fires, ensuring our claimants never lose access to relief. You will be expected to master the balance between short-term viability and long-term stability: fixing the immediate issue while refactoring the system so it stays fixed for good.
• Next-Gen Platform Migration. As our Platform Engineering team builds the infrastructure to support new government benefits, you will lead the migration and integration of our current tech stack onto this new architecture, ensuring zero downtime for our active operations.
• Operational Digitization & Automation. Working on projects to digitize and automate physical mail processing, automate complex government forms, and establish deep observability across all our systems.

The Requirements

We operate as a high-leverage, specialized unit. We are a small team of A-players who value excellence, high availability, and bias for action. We are the force multipliers for the entire organization.

• Extreme Ownership. Proactive drivers who own projects from gut feeling to production success. You build the map and drive the car. You take responsibility for the ongoing success of your work, including opex, user adoption, and long-term stability.
• User-Obsessed Iteration. Great product engineers build relationships with their users. You’ll talk to our users frequently and humble yourself to build what they actually need. You treat user feedback and system data as your primary north star.
• Observability over Guesswork. You believe that if it isn't measured, it isn't finished. You bake deep observability into every system you build so that data, not just opinions, drives our roadmap.
• Massive Imperfect Action. You have a heavy bias toward shipping. You understand that the perfect tenth iteration is only possible after shipping versions one through nine. You’d rather ship a helpful MVP today and iterate tomorrow.
• Optimistic Problem Solvers. TechOps is challenging. We need people who won't get disheartened, people who will collaborate, iterate, and ship their way out of any corner.
• The "Camera On" Mindset. This isn't a role for the lone wolf developer. You are part of a high-availability, highly collaborative team. You are comfortable being disrupted, you stay available to your peers, and you thrive in an environment where communication is constant and transparent.
• Technical Excellence in the Age of AI. You provide the foundational CS principles and architectural oversight that tools can't. You focus on scalability, maintainability, and deep observability.
• The Support-Build Balance. You have the patience and professional maturity to balance new system build-outs with the reality of ongoing support. You take pride in maintaining a healthy codebase and refactoring systems to ensure they remain reliable as we grow.
• Trust and Feedback over Process. We value autonomy over control. You are expected to give and receive direct, constructive feedback. You don't wait for sign-offs or permission; you push forward based on intuition and data.

Tech Stack

• Full-stack (TypeScript): TypeScript, React, Next.js, Nx, Node.js, GraphQL.
• Data: PostgreSQL, TypeORM, Redis.
• Infrastructure: AWS, Terraform, Docker.
• Integrations: Salesforce, Zendesk.
• Marketing: Customer.io or Iterable, Webflow, paid ads (Google, Meta, Microsoft).
• AI: LLM integration in production — prompting, tool use, RAG/agents, evaluation and safety.
• Quality & observability: Sentry, PostHog, Playwright.
• Data/analytics: Python, Databricks.

Benefits

• Comprehensive Health & Wellness: Full suite of medical, dental, and vision plans, including $0 premium options.
• Time to Recharge: 15 days of accrued PTO, 11 paid federal holidays, and dedicated sick leave.
• Family-First Support: 8 weeks of paid parental leave for all parents, plus an additional 2-week flex time transition period.
• Professional Growth: $500 annual learning stipend plus 2 dedicated Growth Days each year.
• Flexible Remote Culture: Work from wherever you are most productive. We host in-person team offsites up to six times per year.
• Compensation & Ownership: Market-competitive salaries with performance-based raises and equity grants.

Interview Process

1. Application. Tech Ops team review.
2. Culture Interview. 45-minute video call with Kyle, Head of Tech Ops.
3. Technical Interview. 75-minute video call with Kyle and Min, Tech Ops Product Engineer. You’ll choose a current problem statement and lead us through user interviews, requirements gathering, solutioning tradeoffs, and architecture diagramming.
4. Company Interview. 30-minute video call with our CTO, Charley.
5. Offer. We’ll make you an offer to join the Advocate team!