Software support specialist

About our Company:

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and ScalelogixSM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 30+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position:

Our Software Support Specialist is our dynamic contributor providing exceptional customer service and technical support to our internal customers. We are looking for loyal, personable, adaptable, and motivated technicians to provide monitoring, management, and software support services for our growing business. We have a small tight-knit group on staff and are seeking employees who will fit well with our growing team and who are looking for a position that is not put in a box of being just desktop tech, network tech, etc. Candidate should have a well-rounded technical skill set and will be called upon to use every tool in their belt. The ideal candidate can adapt to a wide array of computer environments and end-user personalities with a positive attitude.

Responsibilities

• Provide technical support and troubleshooting for NetSuite ERP system issues, ensuring minimal disruptions to business operations.
• Maintain helpdesk queue to assist users with day-to-day NetSuite inquiries
• Troubleshoot and resolve basic user-reported issues (permissions, field visibility, form behavior, data entry, etc)
• Support system updates, upgrades, and integrations by testing changes to prevent downtime and ensure compatibility
• Ensure efficiency of reporting and data tools for supported business area use and for trend analysis
• Gather feedback from stakeholders to continuously improve clarity and usability of written materials
• Create, edit, and maintain clear, accurate, and user-friendly documentation, including policies, standard operating procedures (SOPs), workflows, and training guides

Required Qualifications

• Minimum of 2-3 years of experience supporting NetSuite or similar ERP systems.
• Hands-on experience with report creation, saved searches, workflows, etc
• Strong analytical and problem-solving skills to diagnose and resolve technical issues effectively
• Excellent verbal and written communication skills with users, vendors, and cross-functional teams.
• A team player with the willingness to establish a strong positive working relationship with all areas of the business
• Organizational and time management skills - ability to manage multiple priorities and adapt to changing business needs
• Excellent customer service skills.
• Bachelor Degree

Preferred

• Experience with SalesForce, DayForce, Coupa, and other data center management systems
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT.***

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact us at [email protected] or call 720-940-2551.

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see .

Cologix’ data centers are ISO 27001:2022 certified. ISO 27001:2022 certification and the Cologix portfolio of information security, information privacy and other industry recognized certifications represents our dedication to insuring the Confidentiality, Integrity and Availability of company and customer information systems and assets. At Cologix, information security is everyone’s responsibility. Cologix employees are responsible for:

Understanding and following Cologix' information security, cybersecurity and privacy policies, procedures, and standards.

Ensuring conformance to all information security, cybersecurity and privacy policies, procedures, and standards.

Remaining vigilant and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in Cologix information security to company information security and privacy officers.

Actively participating in Cologix’ efforts to maintain and improve information security

Benefits:

We offer a competitive benefit package for full-time employees that includes:

Medical, dental, and vision insurance

Flexible spending account options

Non-accrued PTO

Company paid holidays

401k Retirement Plan

Short- and Long-Term Disability

Employee Discount Marketplace

Employee Recognition Platform

Individual compensation will be commensurate with the candidate's experience. This position will also be eligible for an annual bonus.