Manager- Implementation

About Us

About Us Talent is our World. At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

The Role

The role of the Manager - Implementation is to lead and drive all process design activities for I&T projects, including new and existing client implementations, transformations, exiting client projects, remediations and significant internal projects. The Manager has overall accountability for Training and Facilities workstream deliverables. Occasionally, the Manager will travel to client sites (and AMS Locations) both in and out of the region. The size, scope and complexity of projects vary based on the client engagements.

This role is hybrid if based in Cleveland, OH, working 1 day onsite from AMS office OR Remote if based in Texas, Georgia, Florida, Ohio or New York City.

Key Accountabilities

• Leads discovery and design process with key stakeholders, in line with contractual obligations
• Presents and validates future state process design with internal/external stakeholders
• Identifies and documents client change impacts
• Obtains client approval for future state process
• Produces clear and concise process documentation
• Drives training strategy (for project), including approach, and delivery
• Collaborates with project workstream leads across AMS and external clients
• Contributes to weekly project update presentations and calls
• Identifies and communicates risks and issues to the Project Manager in a timely manner, making suggestions for mitigation
• Contributes to lessons learned exercise, document and share output for ongoing development
• Leads handover of operational materials to the account
• Supports other workstream activities as required (e.g., WIP, Stabilization)

Skills & Experience

Critical Knowledge, Skills and Experience

• 5+ years of experience with Master Vendor Services (MSP) programs including deployment of vendor management systems (VMS) and contingent CRM solutions.
• Working knowledge of the full recruitment lifecycle from experience gained working within Recruitment and/or HR function
• Expert working knowledge of contingent processes, policies, and operations.
• Proven ability of managing stakeholder/client relationships and expectations
• Able to work to tight deadlines, supporting multiple deliverables/activities at any point in time
• Demonstrated capability in obtaining and interpreting complex data
• Experience of preparing and delivering client presentations
• Ability to obtain agreement on key decisions with sign off from stakeholders on process design
• Ability to produce clear and concise documentation

Highly Desirable Knowledge, Skills and Experience

• Experience in project delivery methodology and toolkits
• Experience of using Microsoft SharePoint, Visio, Teams, SPARK, Excel, Outlook, PPT and Word
• Experience working in a project environment
• Knowledge of future trends in our industry, such as, service offerings, robotics, artificial intelligence, and recruitment marketing
• Proven experience in change management / continuous improvement

Other

What you’ll get in return:

Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

What we offer:

AMS offers you career opportunities in every direction you want to explore. We want to help you achieve whatever it is you aspire to – and we’ll give you the flexibility to allow you to give just as much attention to what’s important to you outside of work.

• Full training and support Stretching, challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working – home/hybrid/in-office working available
• A competitive reward and benefits package
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
• Employee Resource Groups, including LGBTQ+ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at [email protected]