Product manager

Location:

127 Public Square, Cleveland Ohio

About The Job (job Brief)

Enterprise Payments is the fastest growing business segment in KeyBank, encompassing a leading commercial card, merchant, FX, liquidity, and fintech product set across a wide array of industry verticals and client segments. Our solutions are the software and payments engine that allows businesses to tackle their unique challenges and better engage with their customers—from a mom and pop restaurant, all the way to a publicly traded company. When a business chooses to bank with Key, we can bring not only the bank to the client, but we can also offer innovation and consultative expertise with the help of our fintech products and partnerships to take our clients’ banking experience to the next level.

The Liquidity Product Manager is responsible for all aspects of the commercial core deposit products including product planning and discovery, product profitability, new product development and strategic direction. As a key contributor on the team, this individual will also work with other Product and Pricing Managers to drive forward initiatives and accelerate progress towards Key’s strategic initiatives by demonstrating product expertise, thought leadership, market support, client experience and partnering.

Essential Job Functions

• The Core Liquidity Product Manager will be responsible for the product strategy (included the strategic application delivery) and roadmap of all commercial deposit accounts including Certificates of Deposit and Zero Balance Accounts.
• Drive the strategy of Key’s $40B core commercial deposit portfolio including all Operating accounts, Savings, and Money Market accounts
• Partner with technology and product development to enhance current products and define the strategy to support any new products.
• Maintain and enhance on balance sheet liquidity products as required to support new regulatory requirements and also evolving client requirements.
• Support Ad-hoc research and resolution of daily issues, data requests, reporting requirements, as well as regulatory requests.
• Partner with Key’s Pricing and Portfolio Management to develop rate-based strategies to accelerate acquisition and improve retention.
• Lead cross functional team to ensure timely delivery of product management projects.
• Enhance systematic reconciliation, better data for better control and efficiency.
• Manage towards the regulatory expectations for the product partnering with Legal and compliance to ensure full compliance with new and existing regulations
• Keep abreast of industry trends, regulatory changes and buying behavior patterns.
• Deliver training internally and externally to convey an understanding of the products, their usage and functionality.
• Support the sales force in selling the products and articulating the benefits to clients. Develop and maintain product collateral, client and market communications to support the sales and product rollout processes.
• May serve as a Project Manager on product-related initiatives across various channels.

Required Qualifications

• Bachelor’s degree in Business (Accounting, Finance, Economics) or equivalent work experience.
• Minimum of 3 years of operations, client resolution and or complaint management
• Demonstrated liquidity product and/or cash management expertise, preferably working with Securities Services clients
• Strong analytical skills. Excellent problem solving and quantitative skills.
• A drive to create, dig into, and use data and insights to identify opportunities to improve speed, quality, efficiency, and customer experience
• Proficient in Excel; VLOOKUP’s, Pivot Tables, and ability to summarize large data sets into tables and digested, etc.
• Possess strong project/ product management, problem solving, critical thinking, with a demonstrated application of those skills
• Strong internal and external communication skills.
• Must be able to create and conduct executive level presentations, present at industry venues, and interface with clients.
• Ability to work with all levels of Third Party provider stakeholders and contacts
• Dedicated to meeting the expectations of clients.
• Ability to identify inefficient processes, recommend solutions, and manage implementation.
• An ability to champion change, influence others, and foster teamwork.
• Proficiency with PCs and standard Microsoft Office software.

Preferred Qualification

• MBA preferred

Understanding of Commercial Banking deposit products and segment needs through demonstrated portfolio management experience.

• Experience in Product Management, Core Treasury product management or Operations experience highly preferred
• Proven ability to partner with internal and external stakeholders as well as maintain an entrepreneurial mindset.
• Experience synthesizing and analyzing complex information from a variety of sources and delivering it to various stakeholders to gain consensus in moving projects/products forward
• Ability to identifying product gaps and representing client requirements to assist in prioritizing product development
• Ability to identify business opportunities, develop a strategic plan to capitalize on those opportunities, and tactically implement the plan.
• Extensive knowledge of the HOGAN and RPM applications, with significant depth of knowledge for how analyzed and non-analyzed fees are assessed
• An ability to champion change, influence others, and foster teamwork.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/07/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].