Front of House/Event Manager

Job Description

Job Description

We are looking for an experienced and dynamic Front of House and Event Manager to join our team. As a Front of House and Event Manager, you will play a crucial role in overseeing the daily operations of the front of the club, ensuring exceptional customer service and a positive member experience.

The ideal candidate should have strong leadership skills and the ability to manage and motivate a team effectively.

Responsibilities

• Supervise and lead front-of-house staff, including hosts, servers, and bartenders
• Oversee day-to-day operations, including scheduling, plus opening and closing procedures
• Ensure a welcoming and organized front-of-house area for guests
• Coordinate with kitchen staff to ensure timely and accurate order delivery
• Monitor and manage reservations to optimize table turnover and member satisfaction
• Address member inquiries, concerns, and feedback promptly and professionally
• Implement and enforce health and safety standards in the front-of-house area
• Collaborate with the kitchen and bar to ensure seamless communication and service
• Assist in training and onboarding new staff
• Contribute to creating a positive and enjoyable dining and events experience for members and guests

Requirements and Skills

• Proven experience in a front-of-house management role in the hospitality industry
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Maintain professional appearance
• Knowledge of restaurant operations, customer service best practices, and point-of-sale systems
• Ability to handle member issues with diplomacy and resolution
• Familiarity with health and safety regulations in the food service industry
• Flexibility to work evenings, weekends, and holidays
• High level of integrity and professionalism
• Ability to multitask and thrive in a fast-paced environment
• Bachelor’s degree in Hospitality Management or a related field is a plus

Friendly atmosphere!

Company Description

Friendly atmosphere!