Housekeeper Lead

Job Description

Job Description

About Us
Located in the heart of downtown Cleveland, the historic Hotel Cleveland, a Marriott Autograph Collection property, features 491 newly renovated guest rooms and outstanding guest service. We are seeking a hands-on, detail-oriented Housekeeping Supervisor to lead and support our housekeeping team in maintaining exceptional cleanliness and comfort throughout the hotel.

Position Summary
The Housekeeper Lead coordinates, inspects, and ensures the daily cleaning and servicing of guest rooms, corridors, and public areas. This role provides direction, training, and support to housekeepers and floor attendants, ensuring Marriott brand standards are met while fostering a positive and productive team environment.

Essential Job Functions

• Assign daily cleaning tasks and special projects to housekeeping staff.

• Inspect guest rooms and public areas for cleanliness, maintenance, and presentation standards.

• Provide feedback, coaching, and on-the-job training to team members.

• Maintain inventory of cleaning supplies, linens, and amenities.

• Assist with cleaning rooms and public spaces during high occupancy or staffing shortages.

• Handle guest requests and concerns promptly and professionally.

• Report and follow up on maintenance issues.

• Ensure all staff follow proper safety procedures and use cleaning chemicals correctly.

• Support the Executive Housekeeper with scheduling, payroll, and performance reviews as needed.

Qualifications

• 2+ years of previous housekeeping or hospitality supervisory experience preferred.

• Strong leadership, communication, and organizational skills.

• Ability to work in a fast-paced environment and lead by example.

• Physical ability to lift, push, pull, and stand for extended periods.

• Availability to work flexible schedules, including weekends and holidays.

The hourly starting rate of pay for this position is $18/hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is not eligible for bonus.