Field Service Technician

Job Description

Job Description

Description:

Greenbridge is seeking a highly skilled and customer-focused Field Service Technician to provide installation, maintenance, troubleshooting, repair, and technical support for a wide range of packaging equipment and systems. This role serves as a critical technical resource for both customers and internal teams, ensuring equipment operates safely, efficiently, and according to manufacturer specifications. The ideal candidate will possess strong mechanical and electrical troubleshooting abilities, experience working with automated packaging equipment, and a commitment to delivering exceptional customer service. This position requires frequent travel to customer locations, effective communication skills, and the ability to independently diagnose and resolve complex equipment issues while supporting the continued growth and success of Greenbridge's packaging solutions.

• Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and assorted FS products at customer sites and Greenbridge company sites
• Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
• Perform a variety of sophisticated electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment, assemblies, sub-assemblies and parts to ensure the equipment functions according to the manufactures specifications and or to determine the cause of equipment failure
• Supports systems integration with customers, manufacture/suppliers and other service personnel involving complex machine problems and/or turn-key systems
• Performs complex re-builds and re-manufacturing and participates in application engineering activities
• Manage and maintain an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
• Work in unison with Field Service Manager to maximize service call priorities based on service call activity.
• Complete field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
• May provide direction for less experienced team members
• Provide subject matter expertise of Greenbridge packaging systems and related equipment
• Performs product demonstrations and training as needed
• Other related duties and responsibilities as required or assigned by management

• 5 + year performing repairs and maintenance on packaging equipment or related machinery
• Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products
• High School Diploma or equivalent education required, mechanical electrical trade school and/or 2 year technical degree strongly preferred
• Must have a valid driver's license and good driving history
• Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
• Able to use a multi meter in a troubleshooting application
• Strong understanding of automatic machines and mastery of semi-automatic machines
• Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application.
• Has a strong understanding of electrical and pneumatic controls and valves
• Must have strong mechanical and electrical background
• Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
• Can work independently with minimum supervision
• Must have passion to deliver outstanding customer service
• Excellent verbal and written communication skills
• Has a basic understanding of electrical and pneumatic controls and valves
• Must have mechanical aptitude
• Outlook, Excel, Word, and other applications as required
• Programming software experience preferred- Allen Bradley and/ or Siemens

Working conditions / Physical Requirements:

• Must lift and handle parts up to 75 pounds
• Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
• Must work in a variety of settings, including fast-paced industrial and production environments
• Some overnight travel required, including long distance driving and air travel