Director of Digital Design - User Experience

Requisition Number: 206766

Job Description

Cintas is seeking a Director of Digital Design to lead design efforts and standards for Cintas’ customer experience. In this role, you will oversee the design strategy, execution, and cross-functional collaboration to create best-in-class user experiences. Reporting to the Senior Director of Digital Customer Experience, you’ll shape the design culture, recruit and lead a team of talented designers, and drive innovation that aligns with business goals.

Key Responsibilities Include:

• Oversee the end-to-end design process, including User Journey Mapping of the Online to Offline experience, ensuring consistent delivery of exceptional user experiences across all touchpoints.
• Recruit, build, mentor, and manage a high-performing team of designers, fostering career growth and development.

• Represent the design team and its vision in executive meetings, communicating design impact and strategy to stakeholders.

Skills/Qualifications

• Proven track record of managing and scaling design teams in fast-paced environments.
• Expertise in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping tools.
• Deep understanding of user-centered design principles, usability, accessibility, and research methodologies.
• Exceptional communication, presentation, and stakeholder management skills.
• Experience with design systems and building scalable frameworks for consistent UX delivery.
• A portfolio showcasing your ability to drive impactful design strategies and deliver innovative solutions.

Required

• Bachelor's degree or equivalent experience
• 10+ years of experience in Product/UX Design, with at least 5 years in leadership roles.
• Expertise in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping tools

Preferred

• PMP Certified

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Process Improvement
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift