Area Service Manager
Job Description
Job Description
Essential Duties and Responsibilities:
- Manage three Branch Managers, three Service Supervisors, and 15 Service Representatives
- Travel to between the Dayton, Cincinnati, and Columbus to work with staff and visit customers
- Oversee all activities connected with customer service and retention including renewal agreement negotiation
- Maintain profitability and material control of routes
- Manage revenue and growth from the current customer base
- Member recruitment, development, and awareness
- Maintain budget for the entire Service department
- Complete route assignment for new customers and re-routing to achieve maximum route efficiency
- Oversee Service department safety participation
- Ensure proper maintenance of fleet
- Back up for all positions within Service department as needed
- Typical work week of 45-55 hours
- Other duties as assigned by the General Manager
Qualifications and Requirements:
- Excellent communication skills, both written and oral
- Special attention to detail and accuracy
- Ability to manage responsibilities and team members with multiple tasks at the same time
- Self-motivated and structured
- Excellent conflict resolution skills
- Strong people skills as you will communicate with members at all levels of the organization
- Assertive and tactful
- Excellent problem solving ability
- Strong negotiation skills
- Ability to focus on building and maintaining relationships with customers
- Maintain active DOT physical
Education, Training, and Experience:
- Bachelor’s degree in related field is preferred
- Experience in customer service or operations management required
- Computer literacy
- Proficient in Microsoft Office, especially Excel, Word, and Outlook
- Experience working with a diverse group of individuals
- Experience developing and adhering to a budget and capital expenditures
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