General Manager

Job Description

Job Description

CONFIDENTIAL – General Manager

Compensation

• Base: $95k-$110k
• Performance‑based bonus up to 20%
• Benefits package
• Relocation assistance considered for the right candidate

Full‑Service Hotel | Greater Cleveland / Independence, OH Area

A well‑capitalized hotel ownership group is seeking a hands‑on, execution‑focused General Manager to lead a full‑service, group‑driven hotel in the Greater Cleveland market. The ownership group is stable, experienced, and committed to long‑term asset performance—not short‑term optics.

The Opportunity

This is a true operator’s role , ideal for a General Manager who thrives in complex, full‑service environments and takes pride in building consistent guest experiences, disciplined operations, and strong leadership teams.

The hotel features:

• A sizable guestroom inventory
• Meaningful meeting and event space
• On‑site food & beverage
• A mix of corporate, group, and transient demand

Success here is driven less by brand mechanics and more by leadership, execution, and accountability .

This role IS for a GM who:

• Leads from the floor and knows their operation cold
• Is energized by stabilizing and improving service consistency
• Understands how rooms, F&B, engineering, and sales actually intersect
• Believes culture is built through standards, presence, and follow‑through

Key Responsibilities

• Full P&L ownership across Rooms, F&B, and Events
• Drive consistent execution in housekeeping, front office, and maintenance
• Lead and develop department heads with clear expectations and accountability
• Partner closely with Sales to ensure promises align with operational delivery
• Actively manage guest satisfaction, service recovery, and online reputation
• Build labor discipline while maintaining a positive, professional culture
• Serve as the on‑property leader and primary steward of the asset

The Ideal Background

• Full‑service hotel GM experience (or senior AGM/Director role ready for GM in a similar asset)
• Experience with older or complex physical plants
• Proven success stabilizing or improving guest satisfaction scores
• Strong understanding of labor management and departmental cost control
• Comfort working in group‑ and meeting‑driven hotels
• A calm, confident leadership style rooted in clarity and consistency

Brand experience may include (but is not limited to):

Wyndham, Hilton, IHG, Marriott, or comparable full‑service portfolios.

What Ownership Values

• Long‑term thinking over short‑term fixes
• Transparency, trust, and operational integrity
• Leaders who build teams—not heroes who burn out
• A GM who treats the hotel as if they own it

Details will be shared with qualified candidates during the confidential process.

Interested candidates should submit a resume. all inquiries will be handled with discretion.