Client Success Partner - Payroll Operations

Job Description

Job Description

Client Success Partner

Why work at Ahola?

Ahola is a local, third-generation family-owned business with more than 50 years of payroll, tax, and HR experience that has served over 10,000 small businesses nationwide and has been awarded as a Top Work Place for two years running by the Plain Dealer and Cleveland.com. We empower employers with easy-to-use payroll and HR technology solutions, and provide personalized, dedicated support to help them every step of the way.

Our work is serious, but we don't always take ourselves too seriously. We're a diverse group of people who bring our true authentic selves to work. We share in each other's accomplishments and we are there for each other when times get tough. We are a family whose ability to have fun with each other shows how we care. This attitude transcends into our work with our clients. They appreciate our positive dynamic and it's one more reason they like working with us.

In addition to our family-like culture, Ahola provides a variety of perks and benefits.

Time Off

• Company Paid Holidays (7 days)
• Paid Time Off (5 days)
• Accrued Tiered Vacation Time
• Paid Volunteer Time Off (3 days)
• Birthday Paid Time Off (1 day)

Benefits

• Medical, Dental, and Vision
• Company-Paid Life Insurance and Short-Term Disability
• Company-Paid Employee Assistance Plan

Perks

• Monthly Employee Engagement Events
• Company-Paid Employee Store
• Fitness Reimbursement

Compensation

• Semi-Annual Performance Bonuses
• Competitive Pay with Opportunities for Commission
• 401(k) with Employer Matching Contribution
• Professional Development Reimbursement and Advancement Opportunities.

About the position:

The Client Success Partner is a member of the Operations Team and is responsible for timely and accurate processing of payrolls for clients. The Client Success Partner will serve as the single point of contact for the partners of Ahola and will resolve specific issues pertaining to processing client payrolls in a timely manner meeting or exceeding departmental procedures and service level agreements.

What you will do:

• Processes payroll for multiple clients and multiple pay cycles in accordance with departmental procedures and service level agreements with excellent attention to detail.
• Ensure accurate set up of earnings, deductions and taxes.
• Accurately setup/sequence garnishment orders to ensure compliance with federal and state garnishment laws.
• Manage workflow to ensure all payroll/transactions/other work is completed in an accurate and timely manner.
• Processes special pay requests and data entry changes as needed on behalf of client for their employees; such as, but not limited to, salary changes, additional pay, (i.e., bonus), deductions.
• Handle basic fringe benefits and third-party entries.
• Handle basic level labor and allocation payrolls.
• Possess a basic understanding of accrual and retirement setups.
• Process a variety of payroll accounts (including basic labor/union/multi-product, etc.)
• Process basic voids, corrections and current quarter adjustments.
• Perform basic problem-solving analysis and provide resolution.
• Provide support for other Ahola products.
• Handle basic project work.
• Respond to and assists clients with payroll related inquiries in a timely manner.
• Assist team members as needed in consideration of planned and unplanned time off.
• Meet or exceed service levels.
• Attend company provided training sessions.
• Participate in continual client improvement efforts.
• Import basic data import files and handle basic troubleshooting for the same.

How you will do it:

• Perform duties and responsibilities in a professional and courteous manner in order to promote teamwork, a positive work environment, and to achieve team-related, company-initiated goals and projects.
• Adhere to company security guidelines to maintain confidentiality by confirming the identity of each caller/contact.

Experience you will need:

• Associate Degree preferred, or four (4) years' experience in a hands-on payroll processing role; or 2 years' experience with an active FPC or CPP.
• Minimum 2 years of experience hands on payroll processing experience
• Processing of multi-state and multi city payroll preferred.
• FPC/CPP preferred.
• Service Center/Bureau experience preferred.
• Excellent Outlook, Word and PowerPoint skills.
• Basic to intermediate knowledge in Excel with import/export experience
• Import and export experience of txt or .csv files

What we are looking for in a candidate:

• Excellent level communication in both verbal and written formats with peers, customers, internal and external.
• Ability to interact and communicate effectively and positively with all levels of Management.
• Ability to organize and prioritize multiple tasks/projects, work in a fast-paced environment and meet deadlines.
• Handles constructive criticism and works under the direction of others in a goal-based management system.
• Intermediate working knowledge of payroll and payroll best practices.
• Ability to work independently and collaboratively as a team member.
• Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.
• Ability to be resourceful when faced with challenges and think outside the box.
• Ability to persevere; be positive during difficult or challenging situations.

Questions about Ahola of the Client Success Partner role? Contact us at [email protected] !

The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.