IT Support Specialist- Full Time

Job Description

Job Description

Title: IT Support Specialist

Location: Westlake

Report to: VP of IT and Project Management

Salary: Exempt

Pay range: $45,000 to $52,000

Schedule: First Shift - Weekends and Evenings as needed

We are seeking a skilled IT Support Specialist to provide technical assistance and Help Desk support to over 100 users across multiple locations. This role involves managing hardware, software, user accounts, and systems while delivering excellent customer service.

Key Responsibilities:

• Serve as the primary Help Desk contact for end-user support

• Manage Active Directory, Office 365, and user accounts

• Deploy and maintain hardware (PCs, iPads, Chromebooks, etc.)

• Install, move, and connect PCs, printers, projectors, and network hardware; perform hardware upgrades such as installing memory, hard drives, and video cards.

• Configure network permissions and troubleshoot remote access (VPN, DUO MFA)

• Deliver IT training and create user guides for staff

• Maintain asset inventory and assist with system improvements

• Troubleshoot remote access issues, including VPN connectivity and Duo Multi-Factor Authentication (MFA), to ensure secure and uninterrupted user access.

• Maintain up-to-date professional knowledge by attending workshops, participating in training opportunities, and reviewing relevant industry publications.

• Serve as the primary Help Desk contact for end-user support for
  • School like setting
  • Camp programming
  • Medical Therapy and Behavioral Health Counseling

Qualifications:

• High School Diploma or GED required; Associate’s in IT preferred

• Experience with Windows PCs, Microsoft Office 365, Chrome devices, and help desk ticketing systems

• Strong communication skills and attention to detail

Achievement Centers for Children offers generous paid time off (including a shut-down week during December holidays), schedule flexibility, excellent medical, dental and vision benefits, flexible spending account, and a retirement savings 403B plan with employer contribution.

ACC is a welcoming place to work so we hope that you will choose to join our team!

Achievement Centers for Children values and promotes diversity and is an Equal opportunity employer.